May 19, 2020

Fueling e-commerce: eBay expands payment management

PayPal
Ebay
Apple Pay
Fintech
William Girling
2 min
Fueling e-commerce: eBay expands payment management
E-commerce giant eBay is reportedly expanding its management of payments to Canada and Australia, the fourth and fifth countries to receive the new serv...

E-commerce giant eBay is reportedly expanding its management of payments to Canada and Australia, the fourth and fifth countries to receive the new service. 

Joining the US, UK and Germany, these two countries will be able to experience digital transactions which are far more frictionless and much less complex.  

"By managing payments on our platform, we are enhancing the eBay experience by breaking down barriers and removing complexities for our customers," stated Alyssa Cutright, VP of Global Payments.  

"We're excited to roll out the new experience globally this year, with Australia and Canada joining our growing roster of countries." 

Fuelling e-commerce 

Whilst the COVID-19 pandemic has arguably hastened the decline of brick and mortar (B&M) stores in favour of digital equivalents - McKinsey cites this as evidence of a paradigm shift in consumer behaviour - e-commerce has nonetheless been accelerating in popularity for the past 15 years.  

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With some estimating that it will, in fact, entirely overtake B&M shopping by 2024, the question of how to make the transactions of a global, digital marketplace as frictionless as possible is being answered by innovative fintechs around the world. 

This attitude, as expressed by eBay, says Rob Bigler, GM of its Canadian branch, can only serve as a benefit to consumers.  

"This change will improve how Canadian buyers and sellers transact on eBay by allowing them more choice and a seamless payment experience.  

"We look forward to bringing this important upgrade to Canada and will be supporting our sellers to ensure a timely and smooth transition,” he added. 

The new variety of payment options available to Canada and Australia will include credit card, PayPal, Apple Pay, Google Pay, Afterpay (in Australia) and Paybright (in Canada). 

eBay’s transaction records as of 2019 have been highly successful, with US$2bn in GMV (gross merchandise volume) processed. The aforementioned rollout is expected to commence sometime after July 2020, with global expansion ear-marked for 2021. 

For more information on business topics in the United States, please take a look at the latest edition of Business Chief North America

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Jun 8, 2021

Six issues at the top of tax and finance leaders’ agenda

Tax
Compliance
financeleaders
Deloitte
Kate Birch
4 min
As businesses accelerate their transformation journeys, tax leaders are under increasing pressure to add strategic value. Deloitte reveals six tax trends

New Deloitte research reveals that tax leaders are under increasing pressure to add strategic value as companies accelerate business model transformation, from undergoing digital transformations to rethinking their supply chains or investing in green initiatives.

According to Phil Mills, Deloitte Global Tax & Legal Leader, to “truly deliver value to the business, the tax function needs to rethink its resourcing model and transform its technology infrastructure to create capacity and control costs”.

And the good news, according to Mills, is that tax and business leaders have more options at their disposal to achieve this.

Reflecting the insights of global tax and finance executives at global companies, Deloitte’s Tax Operations in Focus study reveals the six issues at the top of tax and finance leaders’ agenda.

Trend 1: Businesses seek more strategic counsel from tax

Companies are being pushed to develop new digital products and distribution channels and accelerate sustainable transformation and this is taking them into uncharted tax territory. Tax leaders say their teams must have the resources and skills to give deeper advisory support on digital business models (65%), supply chain restructuring (49%) and sustainability (48%) over the next two years. This means redrawing the boundaries of what tax professionals focus on, and accelerating adoption of advanced technologies and lower-cost resourcing models to meet compliance requirements and free up time.

According to Joanne Walker, Group Tax Director, BT Group PLC, "There’s still a heavy compliance load today, but the vision for the future would be that much of that falls away, and tax people become subject matter experts who help program the machine, ensure quality control, and redirect their time to advisory activity.”

Trend 2: Tipping point for resourcing models

Business partnering demands in the tax department are on the rise, but 93% of tax leaders say their department’s budget is remaining flat or falling. To ensure that the tax function can redefine itself as a strategic function at the pace that is required, leaders are choosing to move increasing amounts of compliance and reporting to a combination of shared service centers, finance departments, and outsourcing providers that have invested in best-in-class technology.

Trend 3: Digital tax administration is moving faster than expected

in addition to the rising focus of the corporate tax department partnering with their business counterparts, transformative changes to the way companies share tax information with revenue authorities is also creating an imperative to modernize operations at a faster pace. Nine in 10 (92%) respondents say that shifting revenue authority demands on digital tax administration will have a moderate or high impact on tax operations and resources over the next five years—and several heads of tax said the trend is moving faster than expected.

"It’s really stepped up in the last couple of years," says Anna Elphick, VP Tax, Unilever. "Tax authorities don't just want a faster turnaround for compliance but access into a company’s systems. It's not unreasonable to think that in a much shorter time than we expect, compliance will be about companies reviewing a return that's been drafted by the tax authorities."

Trend 4: Data simplification and lower-cost resourcing are top priorities

Tax leaders said that simplifying data management (53%) and moving to lower-cost resourcing models (51%) must be prioritized if tax is to become more proactive at delivering strategic insights to the business. Many tax teams are ensuring that they have a seat at the table as ERP systems are overhauled, which is paying dividends: 56% of those that have introduced NextGen ERP systems are now highly effective at supporting the business with scenario-modeling insights. Only 35% of those with moderate to low use of NextGen ERP systems said the same.

At Stryker, “we automated the source P&L process for transfer pricing which took a huge burden off of the divisions," says David Furgason, Vice President Tax. "Then we created a transfer price database to deposit and retrieve data so we have limited impact on the divisions. We are moving to a single ERP platform which will help us make take the next step with robotics.”

Trend 5: Skillsets are shifting

Embedding a new data infrastructure and redesigning processes are critical for the future tax vision. Tax leaders are aligned — data skills (45%) and technology process experience (43%) are ‘must have’ skills in a tax department of the future, but more traditional tax specialist knowledge also remains key (40%). The trick to success will be in tax leaders facilitating the way these professionals, with their different backgrounds, can work together collectively to unlock lasting value.

Take Infineon Technologies, which formed a VAT technology and governance group "that has the right knowledge about how to change the system to ensure it generates the right reports", according to Matthias Schubert, Global Head of Tax. "Involving them early was key as we took a greenfield approach, so we could think about what the optimal processes would look like and how more intelligent systems could make an impact 

Trend 6: 2020 brought productivity improvements

Improved productivity (50%) and accelerating shifts to remote working (48%) were cited as the biggest operational benefits to emerge from COVID-19-driven disruption. But, as 78% of leaders now plan to embed either hybrid or fully remote models in the tax function long term, 34% say maintaining productivity benefits is a top concern. And, as leaders think about building their talent pipeline and strengthening advisory skill sets, 47% say they must prioritize new approaches to talent recognition and career development over the next two years, while 36% say new processes for involving tax in business strategy decisions must be established.

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