Accenture & Microsoft: Extracting value from tech investment
Executives from both Accenture and Microsoft discuss how they are helping Afore XXI-Banorte transform more than just technology.
“Our main focus is on delivering end-to-end, business-driven transformation and enabling our partners and ecosystems through technology,” says Daniel de Faria, Managing Director of Accenture Mexico. This statement isn’t intended just for Accenture, but also for Microsoft, with which it has shared a productive business relationship for over 20 years. The partnership was cemented in 2000 following the launch of their joint venture, ‘Avanade’, an initiative that recognised the value of digital technology at an early stage in the industry. “Our mission is very simple,” adds Martin Borjas, Enterprise Sales Director at Microsoft, “Empower people and organisations to do more.”
One of the biggest challenges currently faced by the global finance industry is how to create new solutions that fit within the framework of the COVID-19 pandemic and remote working. Fabio Irino, Managing Director of Technology Consulting at Accenture, believes that this problem is being compounded by additional factors, particularly for banks: “Regulation is very strict for them. Therefore, choosing the right digital transformation strategy is key.” One partner that has been leveraging the two companies’ holistic approach to mastering not just technology but also processes is Afore XXI-Banorte. Securing its cloud infrastructure through Microsoft Azure and data management from Accenture, Banorte has benefitted from full-spectrum support from both parties. De Faria continues, “We’ve been collaborating together with Microsoft to define our strategic initiative and a data-driven approach to deliver a better customer experience for Banorte’s clients.”
An important but easy to overlook aspect of partnering on a digital strategy is collaboration: all participants must share the same values, targets and objectives for it to be successful. “Globally, there is a perception that transformation relies on tech, but it’s also about mindset too,” emphasis Irino. “A consequence of that is companies feeling they aren’t extracting all the value from tech investments they have made. It's very important to consider the human dimension, change management and how to enable businesses to extract the maximum possible value from a platform.” Therefore, Banorte, in collaborating with Accenture and Microsoft, receives leading expertise on diligence and long-term planning, as well as a significantly enhanced outreach to potential customers.
Furthermore, Accenture publishes an annual global study on technology trends called ‘Tech Vision’, wherein prevailing areas of interest are carefully examined. Insights like these, which touch upon important developments in finance such as applications for AI, Big Data and 5G networks, will be crucial, not just in terms of current applicability, but also future scalability. Microsoft’s role as a global leader in the development of these same technologies underscores the potency of their collaboration and the significant role they could play in Banorte’s and, by extension, Mexico’s fintech transformation journey. “Many countries are facing a huge infrastructure challenge,” concludes Borjas. “However, by accelerating digital transformation, we believe that companies like Accenture and Microsoft can implement a solution.”
Sutherland Healthcare helps digitize human experiences
Sutherland Healthcare is a partner in your quest to achieve the Quadruple Aim of improving patient experience, clinical experience, and health outcomes—while lowering costs. They help optimise the value potential of the technologies at hand, remapping existing processes into end-to-end solutions that advance the art of the possible.
Exposing clients to the value of automation and analytics, Sutherland Healthcare ramps up those capabilities into “service as opportunity” as appetite and ability permit. They free up capital, energy and leadership attention for core competencies and leverage what others can do better, growing their client teams’ skills and capabilities for future success.
“We serve clients from back-office processes, through to the end-of-customer experience and along the way, leverage big data and deep analytics,” said Matthew Collier, CEO of Sutherland Healthcare.
“We bring a deep domain expertise to each industry, particularly in healthcare,” commented Collier who stresses they meet their clients wherever they are on their digital transformation journey. “From the earliest spectrum of outsourcing through to the point of cloud, we can meet them.”
Founded in 1986, Sutherland Healthcare is a global organisation with over 15 locations and 5000+ employees including healthcare development, analytics and data science teams. With an average Net Promoter Score (NPS) of 80, Sutherland Healthcare uses proprietary analytics, omnichannel and back-office platforms, bots and tools. They work with six of the top 10 US health plans and more than 100 health industry clients – from stand-alone hospitals to large health systems and medtech companies.
For 12 years, Sutherland has been a partner of Northwell Health - New York’s largest health system serving 11 million people.
“This has been a true partnership and the outcomes have been really impressive,” said Collier who pointed out the following savings:
- 15 per cent year over year cash collections
- 37 per cent reduction in bad debt
- 18 per cent decrease in average AR days
- 15 per cent increase in our engagement
The company heritage of being a “future-ready organisation” came to fruition during the pandemic. “By having deeply digital technology enabled service in the RCM arena, we were able to flex up and down with demands from clients,” said Collier.
“Most health systems will tell you that their data is a gold mine both for clinical benefit and economic value. A more apt description is that it is like an underground oil field which is not very useful. But by partnering with us we can help extract that oil and put that data in the cloud. We can help to refine that oil using our proprietary data monetisation tools to make that data interoperable.”
“Within the first three weeks of COVID-19 we had everyone globally working from home. A treasure trove of technologies enabled us to do that effectively while safeguarding Protected Health Information (PHI).
“Sutherland is at its heart, a tech enabled services company and that gives us the edge when the best solution is neither a technology or services solution, but rather the hybrid of the two.”