May 19, 2020

PayPal Canada to introduce free return shipping

PayPal Canada
Ecommerce customer service
Amazon.ca
awrara ra
2 min
PayPal Canada to introduce free return shipping

Customers wanting to return goods bought through PayPal Canada will be able to return up to 10 items a year without shipping costs, which could amount to $300 annually per person.

The company is risking a profit dent in a bid to drive more customers to use its ecommerce services, a move which is being taken up by an increasing number of online retailers, including Amazon.ca.

Kerry Reynolds, head of consumer marketing at PayPal Canada, told The Globe and Mail: “People are generally worried about shopping online because they don’t quite feel comfortable with the return process. For us, return shipping is a competitive differentiator... It’s one of those things that’s in line with our strategy of removing those barriers for people to buy online.”

Amazon’s decision to offer free returns has impelled many other rivals to do the same in a bid to keep pace with the internet powerhouse.

Data from Canada Post shows that 28 percent of the country’s top 70 ecommerce retailers provided free return shipping, with the volume of returns doubling in just two years.

Compared to the USA however, Canadian retailers are slow in the uptake of offering free returns – nearly half of America’s biggest online shopping providers already do so.

Consumer research reveals that many are put off online shopping by high return costs, fearing that they may order the wrong item by mistake and have to pay for it. Free returns for the majority of consumers contributes to the perfect shopping/aftersales experience.  

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Jun 11, 2021

Health Catalyst: An agile approach to healthcare data

Northwell Health
Health Catalyst
3 min
How to get the most out of your investment in data with Health Catalyst

 

Healthcare Catalyst is quite literally a healthcare providers’ catalyst for change when it comes to their measurable, data-informed improvement in analytics, software and services.

Founded in 2008 in Salt Lake City, Utah, Health Catalyst is dedicated to enabling health care organisations to build a healthcare-specific, open, flexible, and scalable data platform and fully integrated suite of analytics applications.

This enables health system partners, including Northwell Health in New York which serves a population of 11 million, to realise measurable value within months. “Our customers have recognised the potential to use data, to meaningfully improve their clinical, financial and operational business performance outcomes,” said Mike Doyle, Chief Customer Officer.

Formed by a group of healthcare veterans – with a quest to develop a data warehouse that could handle the complexities unique to healthcare data – they revolutionised the clinical process models and use of analytics and discovered the solution now known as Adaptive Data Architecture, which is agile, flexible and can be implemented in a matter of weeks compared to a matter of years.

Today, Health Catalyst helps clinicians in more than 250 hospitals that care for more than 100 million patients each year.

Health Catalyst offers a solution in three parts:

Data Operating System

Cloud-based DOS is a healthcare-specific, open, flexible, and scalable that provides customers a single environment to integrate and organise data.

Analytics Applications

Analytics applications build on top of the data platform and allow customers to make measurable clinical, financial and operational improvements.

Services Expertise

World-class team of analytics and domain experts leverage technology to help customers shorten time-to-value and achieve sustainable, measurable improvements.

The fully integrated data platform and suite of analytics applications helped clients during the pandemic, in ways even Health Catalyst could never have imagined. Health Catalyst offered products and services to support customers’ agile response to the pandemic in four phases:

  • Prepare.
  • Prevent.
  • Recover.
  • Plan.

“By having the data operating system, our clients were able to take advantage of the integrated source of data to meet challenges that they were facing in their local geographies due to the pandemic in ways that we could never even have predicted,” said Doyle.

Doyle highlighted Health Catalyst’s Value Architecture group, which helps the company ensure that its technology and expertise are delivering measurable and meaningful value to our clients.  “I think another key differentiator is our open platform that our clients are able to use to accelerate their own integration of data, but it is customisable, configurable in ways that makes it unique for them in ways other cookie cutter analytics just can’t match. 

“We like to start every discussion by listening and understanding how we can help our customers avoid making mistakes and getting the most out of their investment in data.”

Speaking about their partnership with Northwell, Doyle said: “We're very grateful for this partnership and want to thank these visionary leaders who are able to envision a future using data that is light years beyond what we can think of today.”

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