Q & A with Demeter Interactive Founder Jesse Bouman
Nearly two years ago, Jesse Bouman decided to take his career—and the future of social media—into his own hands by doing what few people have the fortitude to do.
Armed with a sense that social media could provide a wealth of opportunities in the marketing agency ecosystem, Bouman left his position at Wpromote Inc. to build Demeter Interactive—a digital marketing and communications firm that leverages emerging technology against quality content to help clients thrive in the digital and social sphere.
Demeter Interactive was founded with the aim to fit clients’ digital needs while making the most of technology, advertising and entertainment and media—three of Bouman’s interests that converge smoothly within the city limits of Los Angeles, where Bouman resides and Demeter was born. From the looks of things, neither Bouman nor Demeter Interactive are packing up and going anywhere else any time soon.
BRUSA: Can you give us a snapshot of Demeter Interactive's evolution?
JESSE BOUMAN (JB): Demeter Interactive started abruptly in July of 2010. I was working at an acclaimed mid-sized online agency at the time, but I always knew deep down I was an entrepreneur. One day I couldn’t stand the thought of working for someone else anymore so I got up from my desk at 5pm and quit.
BRUSA: What is your primary method for acquiring new customers?
JB: We tried acquiring clients through online ads and RFPs in the early days, but that was a very time consuming process with no results. Since Demeter had no history, it became apparent that leveraging my real life networks, a network I had created months/years prior to starting Demeter, would be the most fruitful method of client acquisition. Demeter's first half dozen clients were people I had a prior relationship with.
BRUSA: What defines Demeter Interactive and sets you apart from your competition?
JB: Me. It's that simple. There are hundreds of companies if not thousands of companies out there that do what we do. But Demeter gets clients because once they know me, they trust me, and that my team will figure out the best way to connect all the moving parts.
BRUSA: What's your vision for Demeter Interactive in five years?
JB: I view Demeter as a technology company that offers client services. At our core, our understanding of technology and how that connects with marketing/advertising and media/entertainment is what makes us successful. In the future we'll be developing marketing software based on the needs of our clients. The agency model continues to transform in the digital age and I'm betting that the agency model of the future is a blend of services and software.
BRUSA: What is it about social media that you find most fascinating?
JB: I love social media because it has really transformed the way companies communicate. It gives users more power and holds companies more accountable. The bar for quality content has become quite high. Companies can’t just pump out crap anymore, if they do, they’ll lose the battle for user attention.
BRUSA: What is your favorite social media trend of 2012 so far?
JB: I’m really excited about smart technology. I think with all the social data out there, apps are going to be able to better understand our individual tastes and tailor our experiences to them. They’ll be able to predict what we like and what we do. Foursquare is definitely heading in this direction and it’s really exciting to me.
BRUSA: As a young entrepreneur, what has been the biggest challenge for you in the past year and how did you tackle it?
JB: Focus has been the most difficult thing for me as a first time entrepreneur. I’ve got so many ideas for this company and things that I want to do; we tried to accomplish them all at once. That led to diluted success across the board, rather than excelling at one thing. This year we’re re-focusing on how we can help our clients have an even better social presence.
BRUSA: Do you have any advice for other young entrepreneurs?
JB: I've got two pieces of advice. The first is focus. It doesn't matter if you're building a product or service company, start small and iterate. Trying to do too much at once will slow down your progress. Do one thing great and then expand from there.
The second is live a semi-balanced life. Entrepreneurs are workaholics by nature, especially in the early stages of the company. But the lack of balance in your life can lead to problems later on (i.e. burnout). Make sure to set aside time for a hot date or tea with an old friend. Go outside. You'll be a better entrepreneur if work is not the only thing in your life. Not working 24/7 doesn't make you lazy.
BRUSA: In your bio on your blog, you describe yourself as a “budding philanthropist.” What exactly does this mean?
JB: My parents are very generous with their time and money, so I grew up with the mentality of giving back. I started a non-profit last year with a group of friends from high school, called the Knights of Waukesha. It’s a small $500 scholarship to a high school senior from our hometown, but it’s my first step towards being more philanthropic.
BRUSA: You've lived in L.A. just over four years - tell us about a discovery or hidden gem you've uncovered since you've been there that you don't mind divulging.
JB: I'll never forget the day when I was exploring downtown LA and I stumbled upon the park featured in (500) Days of Summer. I was walking down Olive St, turned into a tiny grassy area and realized where I was. I sat down on the bench where Joseph Gordon-Levitt sat with Zooey Deschanel and knew exactly what he was describing in the movie.
Health Catalyst: An agile approach to healthcare data
Healthcare Catalyst is quite literally a healthcare providers’ catalyst for change when it comes to their measurable, data-informed improvement in analytics, software and services.
Founded in 2008 in Salt Lake City, Utah, Health Catalyst is dedicated to enabling health care organisations to build a healthcare-specific, open, flexible, and scalable data platform and fully integrated suite of analytics applications.
This enables health system partners, including Northwell Health in New York which serves a population of 11 million, to realise measurable value within months. “Our customers have recognised the potential to use data, to meaningfully improve their clinical, financial and operational business performance outcomes,” said Mike Doyle, Chief Customer Officer.
Formed by a group of healthcare veterans – with a quest to develop a data warehouse that could handle the complexities unique to healthcare data – they revolutionised the clinical process models and use of analytics and discovered the solution now known as Adaptive Data Architecture, which is agile, flexible and can be implemented in a matter of weeks compared to a matter of years.
Today, Health Catalyst helps clinicians in more than 250 hospitals that care for more than 100 million patients each year.
Health Catalyst offers a solution in three parts:
Data Operating System
Cloud-based DOS is a healthcare-specific, open, flexible, and scalable that provides customers a single environment to integrate and organise data.
Analytics applications build on top of the data platform and allow customers to make measurable clinical, financial and operational improvements.
World-class team of analytics and domain experts leverage technology to help customers shorten time-to-value and achieve sustainable, measurable improvements.
The fully integrated data platform and suite of analytics applications helped clients during the pandemic, in ways even Health Catalyst could never have imagined. Health Catalyst offered products and services to support customers’ agile response to the pandemic in four phases:
“By having the data operating system, our clients were able to take advantage of the integrated source of data to meet challenges that they were facing in their local geographies due to the pandemic in ways that we could never even have predicted,” said Doyle.
Doyle highlighted Health Catalyst’s Value Architecture group, which helps the company ensure that its technology and expertise are delivering measurable and meaningful value to our clients. “I think another key differentiator is our open platform that our clients are able to use to accelerate their own integration of data, but it is customisable, configurable in ways that makes it unique for them in ways other cookie cutter analytics just can’t match.
“We like to start every discussion by listening and understanding how we can help our customers avoid making mistakes and getting the most out of their investment in data.”
Speaking about their partnership with Northwell, Doyle said: “We're very grateful for this partnership and want to thank these visionary leaders who are able to envision a future using data that is light years beyond what we can think of today.”