Sep 24, 2020

Verizon Business: COVID-19’s impact on digital workplaces

Verizon Business
Digital workplace
Georgia Wilson
3 min
Home working, video conferencing
Verizon Business, latest research examines the impact of COVID-19 for digital workplaces and how technology is driving new ways of working...

In a recent announcement made by Verizon Business, the company reported its latest research on the impact of COVID-19 for digital workplaces and new ways of working driven by technology. 

The report titled: Recreating Work as a Blend of Virtual and Physical Experiences, looks at the rise in remote working, discussing areas for leaders to focus on to help their organisations adapt to new ways of working. The report was based on feedback from 1,080 global business leaders in May. 

“The global pandemic accelerated this move to a digital working environment and business leaders need to use the lessons of the present to future-ready their organizations,” commented Sampath Sowmyanarayan, President of Global Enterprise, Verizon Business. 

“Seeing how their network, security and employee collaboration systems have operated during the pandemic should provide the blueprint for the road ahead. By acting now, they can capture the needs of employees and customers and create alignment across the organization as they pivot toward the new normal.”

Findings from the report

Of those that participated in the report, 86% see digital workplaces co-existing with the physical in the future, with 78% expecting an increase in the amount of remote working. However, Verizon identified that this does not mean everyone will be working from home. Instead organisations will pick and choose the type of work and people that will need to be physically present.

This insight comes from 61% of leaders reporting that the quality of remote work was on par with the physical workplace. In addition 52% experienced increased collaboration, 57% witnessed an increase in agility, and 44% saw an increase in productivity.

Elsewhere in the report, Verizon Business discovered that businesses with a digital workplace strategy are consistently more likely to have a greater return on investment (ROI), than a business that doesn’t. Of those who participated 52% of businesses with a strategy saw increased productivity compared to only 40% of those that didn’t have one. 

Commenting on the best way to achieve these desired results, Verizon highlighted the importance of going beyond a basic work from home policy to define the purpose and goals, the use of technology is a key differentiator.

In addition to the statistics, Verizon Business identifies three key focus areas for successful digital work in the future:

  • Smart working: organisations should look to integrate collaboration tools such as document sharing, white boarding and annotation into video and web conferencing applications, to enable real time collaboration.
  • Simplicity and integration: for a cohesive and productive digital work environment, Verizon Business highlights the importance of tools being easy to use and seamlessly integrated.
  • Security: as company’s shift to remote working it's important to identify the potential security gaps, by utilising enterprise grade security to identify and protect against fraud and threats. Businesses should also provide end user security training and develop policies.

For more information on business topics in the United States and Canada, please take a look at the latest edition of Business Chief North America.

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Jun 23, 2021

Sutherland Healthcare helps digitize human experiences

Northwell Health
Sutherland Global
3 min
Engineer human healthcare experiences that truly matter with Sutherland Healthcare

Sutherland Healthcare is a partner in your quest to achieve the Quadruple Aim of improving patient experience, clinical experience, and health outcomes—while lowering costs. They help optimise the value potential of the technologies at hand, remapping existing processes into end-to-end solutions that advance the art of the possible. 

Exposing clients to the value of automation and analytics, Sutherland Healthcare ramps up those capabilities into “service as opportunity” as appetite and ability permit. They free up capital, energy and leadership attention for core competencies and leverage what others can do better, growing their client teams’ skills and capabilities for future success. 

“We serve clients from back-office processes, through to the end-of-customer experience and along the way, leverage big data and deep analytics,” said Matthew Collier, CEO of Sutherland Healthcare.

“We bring a deep domain expertise to each industry, particularly in healthcare,” commented Collier who stresses they meet their clients wherever they are on their digital transformation journey. “From the earliest spectrum of outsourcing through to the point of cloud, we can meet them.”

Founded in 1986, Sutherland Healthcare is a global organisation with over 15 locations and 5000+ employees including healthcare development, analytics and data science teams. With an average Net Promoter Score (NPS) of 80, Sutherland Healthcare uses proprietary analytics, omnichannel and back-office platforms, bots and tools.  They work with six of the top 10 US health plans and more than 100 health industry clients – from stand-alone hospitals to large health systems and medtech companies.

For 12 years, Sutherland has been a partner of Northwell Health - New York’s largest health system serving 11 million people.  

“This has been a true partnership and the outcomes have been really impressive,” said Collier who pointed out the following savings:

  • 15 per cent year over year cash collections
  • 37 per cent reduction in bad debt 
  • 18 per cent decrease in average AR days 
  • 15 per cent increase in our engagement 

The company heritage of being a “future-ready organisation” came to fruition during the pandemic. “By having deeply digital technology enabled service in the RCM arena, we were able to flex up and down with demands from clients,” said Collier.

“Most health systems will tell you that their data is a gold mine both for clinical benefit and economic value.  A more apt description is that it is like an underground oil field which is not very useful. But by partnering with us we can help extract that oil and put that data in the cloud. We can help to refine that oil using our proprietary data monetisation tools to make that data interoperable.”

“Within the first three weeks of COVID-19 we had everyone globally working from home. A treasure trove of technologies enabled us to do that effectively while safeguarding  Protected Health Information (PHI). 

“Sutherland is at its heart, a tech enabled services company and that gives us the edge when the best solution is neither a technology or services solution, but rather the hybrid of the two.”

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