Nov 13, 2020

Is there a skills gap for effective Human/AI collaboration?

human capital
Georgia Wilson
2 min
Humans and AI
Business Chief takes a look at Accenture “Missing middle skills for Human-AI collaboration” report...

With companies rapidly adopting artificial intelligence (AI) technology - something which has only been accelerated with the impact of COVID-19 - Accenture reports that while some roles will be done exclusively by either humans or AI, most emerging roles will be conducted by a collaborative effort from humans and machines. This future of working together in a dynamic space is referred to as ‘the missing middle’ by Accenture.

Such roles will require people to apply a higher level of human skills, with Accenture’s analysis indicating that more than half of jobs in the US need more high-level creativity, and 47% requiring more complex reasoning and 36% needing more socio-emotional skills.

Following its undertaking of extensive analysis on how to enhance human capital, Accenture identifies core, high-level intelligences that will be important for increasing human/machine collaboration.

Three dimensions of skills development

Within its report Accenture proposes that workers and employers work together in three ways to accelerate the learning and application of essential human skills to enable human and AI collaboration.


Mutual Readiness

Where both parties realise common aspirations for the new workplace environment. This can be broken down into three stages:

  • Preparing for change by implementing a long‐term strategy and clearly communicating to employees 
  • Reimagining work by assessing tasks needed, mapping internal capabilities, then developing new skills needed to bridge the gaps
  • Using AI to tap into potential, AI algorithms can identify hidden talents and transferable skills

Accelerated Ability

Ensure that workers are provided with up to date resources to enhance their skills.

  • Utilising scientific methods to improve the effectiveness of learning, especially for experienced workers
  • Harness smart technologies such as VR to improve the levels of immersion, enable people to experience real situations, and reduce the cost of training 
  • Learn from each other by encouraging employees to develop new skills via peer-to-peer learning

Shared Value

Develop a culture that values education and lifelong learning.

  • Recognise individual needs by giving people time to adapt and prepare for new forms of work
  • Co-fund learning to enable people to pursue their choice of skills development 
  • Drive lifelong learning by tracking performance outcomes and engagement, as well as combining skills training with support 

For more information on business topics in the United States and Canada, please take a look at the latest edition of Business Chief North America.

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Image source: Accenture

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May 6, 2021

People Moves Americas: JPMorgan, Crowe, Automation Anywhere

Kate Birch
3 min
Crowe names new CMO, GM appoints president of defence business, JPMorgan hires head of trade finance – all in this week’s executive moves round-up
Crowe names new CMO, GM appoints president of defence business, JPMorgan hires head of trade finance – all in this week’s executive moves round-up...

Discover the latest hirings and promotions in this week's roundup of executive transitions across North America.

James Budge named Automation Anywhere’s new CFO

A seasoned technology, enterprise software and cloud executive with over 25 years of experience, James Budge has joined RPA leader Automation Anywhere as Chief Financial Officer. Budge brings to the firms decades of experience as a CFO at both public and private firms and has prepped three companies for IPOs and led multiple secondary public offerings. 

Having served as COO and CFO at Genesys and as COO/CFO at Rovi, both companies with revenues in excess of US$1bn, Budge most recently served as CFO at Pluralsight, where he led the company through an IPO and increased its revenues 400%. In this new role, Budget will lead finance, investor relations, legal and IT management and importantly will ensure the copany has everything in place to become a public company. 


Steve duMont joins General Motors as President

Former intelligence exec Steve duMont has been named the new Presdient of General Motors’ Defense Business. With two decades of defence industry experience, including 13 years in the intelligence and space segment of Raytheon Technologies, duMont also has a number of years bagged with BAE Systems and Boeing as well as serving with the US Army for eight years as a pilot. As President, duMont is tasked with leading GM as it supports defence and government customers through its capabilities and offerings. 

Kjel Christensen rejoins JP Morgan to head trade finance sales

Having previously spent three years in a VP role at JP Morgan, Kjel Christensen is set to rejoin the firm following a seven-year hiatus, but this time as trade finance sales lead for the firm’s North America corporate and investment bank consudmer and retail portfolio. Christensen joins from working capital solutions provider Taulia, where he spent the best part of seven years, most recently serving as MD for Americas and APAC. He’s also had leadership roles at American Express and Costco. In this new role, located in Utah, Christensen is taksed with driving the firm’s ambitious trade and working capital finance targets fro the sector. 


Chris Goodman named Chief Marketing Officer at Crowe

Seasoned marketing exec Chris Goodman is set to take the marketing reins as CMO at accounting, consulting and tech firm Crowe. With more than three decades of experience developing integrated marketing programs, Goodman has held CMO roles at both KPMG and Accenture and has served as an executive vice present at Young & Rubicam and as a senior VP at IMG. 

Most recently, Goodman led his own marketing consulting firm and brings to the team a “proven track record, strategic vision and a global mindset”, says Crowe’s CEO Mark Baer, which will be “instrumental in helping us shape a better tomorrow for our people, our clients and the firm”. Holding an MBA from Columbia, and currently an exectuve coach at the Cornell Johnson Graduate School of Management, in this new role, will be tasked with leading the firm’s marketing and communications organisation. 


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