Air Canada remains determined to succeed
Despite a relatively tough start to the year, Air Canada (AC) remains unshaken in its resolve to make 2020 a success for the company.
Commenting in a press release, Calin Rovinescu, President and CEO, said that, whilst the on-going grounding of AC’s Boeing 737-MAX fleet and the continued economic constraints caused by Coronavirus by bumps in the road, the company could endure.
“Our strong balance sheet, globe-spanning network that diversifies our revenue sources, brand strength as North America's Best Airline as rated by Skytrax, young fleet, dedicated and talented employees and nimble management team equip us to respond effectively to any challenges that come our way.”
"The agility and consistency that we displayed in 2019 gives me confidence that we will successfully execute on the several key opportunities now before us,” he stated.
Looking after its people
One of the biggest employers in the Montreal area - AC employs almost 10,000 people, from C-level executives down - the company has frequently been lauded for the high-quality care of its staff.
Voted one of the ‘Top 100 Employers in Canada’ seven years running, as well as one of the most diverse and most engaging, AC’s reputation ensures that it is a popular career choice for those wishing to enter the aviation sector (the company hired 7,000 people in 2019).
“As a progressive, employee-focused company, we continually invest in programs to support and engage people at work with additional opportunities to become involved in supporting local communities and causes,” said Arielle Meloul-Wechsler, Exec VP at AC.
“We see our culture as a competitive advantage which enables Air Canada to remain an exceptional place to work and to continue attracting the best people in every part of our organization.”
Looking after its customers
Not just a renowned employer, AC is also dedicated to employing the latest technologies to ensure its customers received the best, most convenient service available.
In early February, the company announced that it was introducing PayPal as an option for purchasing tickets on its website. With over 300 million users globally, PayPal is a widely preferred method for consumers purchasing online.
"We're excited to add Air Canada—our first airline partner in Canada—to a growing fleet of airlines across the globe that leverage our global e-commerce platform to expand their reach," said Paul Parisi, President of PayPal Canada.
"Our two companies share the same goal to provide a great checkout experience for travellers, so they spend less time buying tickets online and more time enjoying their trip."
For more information on business topics in Canada, please take a look at the latest edition of Business Chief Canada.
Marketing matters: from IBM to Kyndryl
Prior to joining Kyndryl as Chief Marketing Officer, Maria had a 25-year career at IBM, most recently as the tech giant’s CMO where she oversaw all marketing professionals and activities across North America, Canada and Latin America. She has held senior global marketing positions in a variety of disciplines and business units across IBM, most notably strategic initiatives in Smarter Cities and Watson Customer Engagement, as well as leading teams in services, business analytics, and mobile and industry solutions. She is known for her work with teams to leverage data, analytics and cloud technologies to build deeper engagements with customers and partners.
With a passion for marketing, business and people, and a recognized expert in data-driven marketing and brand engagement, Maria talks to Business Chief about her new role, her leadership style and what success means to her.
You've recently moved from IBM to Kyndryl, joining as CMO. Tell us about this exciting new role?
I’m Chief Marketing Officer for Kyndryl, the independent company that will be created following the separation from IBM of its Managed Infrastructure Services business, expected to occur by the end of 2021. My role is to plan, develop, and execute Kyndryl's marketing and advertising initiatives. This includes building a company culture and brand identity on which we base our marketing and advertising strategy.
We have an amazing opportunity ahead at Kyndryl to create a company brand that will stand apart in the market by leading with our people first. Once we are an independent company, each Kyndryl employee will advance the vital systems that power human progress. Our people are devoted, restless, empathetic, and anticipatory – key qualities needed as we build on existing customer relationships and cultivate new ones. Our people are at the heart of this business and I am deeply hopeful and excited for our future.
What experiences have helped prepare you for this new opportunity?
I’ve had a very rich and diverse career history at IBM that has lasted 25+ years. I started out in sales but landed explored opportunities at IBM in different roles, business units, geographies, and functions. Marketing and business are my passions and I landed on Marketing because it allowed me to utilize both my left and right brain, bringing together art and science. In college, I was no tonly a business major, but an art major. I love marketing because I can leverage my extensive knowledge of business, while also being able to think openly and creatively.
The opportunities I was given during my time at IBM and my natural curiosity have led me to the path I’m on now and there’s no better next career step than a once-in-a-lifetime-opportunity to help launch a company. The core of my role at Kyndryl is to create a culture centered on our people and growing up in my career at IBM has allowed me to see first-hand how to prioritize people and ensure they are at the heart of progress in everything Kyndryl will do.
How would you describe your leadership style?
I believe that people aren't your greatest assets, they are your only assets. My platform and background for leadership has always been grounded in authenticity to who I am and centered on diversity and inclusion. I immigrated to the US from Chile when I was 10 years old and so I know the power and beauty that comes from leaning into what makes you different from other people, and that's what I want every person in my marketing organization to feel – the value in bringing their most authentic self to work every day. The way our employees feel when they show up for themselves authentically is how they will also show up for our customers, and strong relationships drive growth.
I think this is especially true in light of a world forever changed by the pandemic. Living through such an unprecedented time has reinforced that we are all humans. We can't lead or care for one another without empathy and I think leaders everywhere have been reminded of this.
What’s the best leadership advice you’ve received?
When I was growing up as an immigrant in North Carolina, I often wanted to be just like everyone else. But my mother always told me: Be unique, be memorable – you have an authentic view and experience of the world that no one else will ever have, so don't try to be anyone else but you.
What does success look like to you?
I think the concept of success is multi-faceted. From a career perspective, being in a job where you're respected and appreciated, and where you can see how your contributions are providing value by motivating your teams to be better – that's success! From a personal perspective, there is no greater accomplishment than investing in the next generation. I love mentoring younger professionals – they are the future. I want my legacy as a leader to include providing value in work culture, but also in leaving a personal impact on the lives of professionals who will carry the workforce forward. Finding a position in life with a job and company that offers me a chance at all of that is what success looks like to me.
What advice would you give to your younger self just starting out in the industry?
I've always been a naturally curious person and it's easy for me to over-commit to projects that pique my interest. I've learned over years of practice how to manage that, so to my younger self I’d say… prioritize the things that are most important, and then become amazing at those things.