May 19, 2020

It's National Coffee Day; which are the best US coffee companies?

Starbucks
Dunkin' Donuts
Krispy Kreme
food and drink
Sumit Modi
3 min
It's National Coffee Day; which are the best US coffee companies?

To celebrate National Coffee Day in the US, many chains are offering either discounted or free coffee for one day only. While International Coffee Day lands on October 1st, America celebrates its own official holiday today - and why not honor this wonderful elixir twice?

America has long maintained a love affair with coffee, and it has become a highly competitive industry. Needless to say, Starbucks is the best-known franchise in the world, but what are its competitors on home soil? Here is our list of the top coffee shop franchises in the US.

Dunkin’ Donuts

What better marriage is there than coffee and donuts? Dunkin’ Donuts was established in Massachusetts in 1950, and now has over 12,000 stores in 36 countries. It is well known for its reasonably-priced coffee and delicious baked goods which extend far beyond merely donuts, and is widely viewed as a more down-to-earth version of Starbucks.

Coffee Bean & Tea Leaf

The Coffee Bean & Tea Leaf is a far smaller franchise, but is keeping up swiftly with the big boys. While it has only 1,000 stores, it is the oldest and largest privately-held speciality coffee business in the US. It is best known for its amazingly broad Christmas drink menu, its ‘Ultimate’ and ‘Extreme’ versions of standard drinks, and innovative secret menu items; its latest addition to this is the Pumpkin Nitro Latte.

Dunn Bros

A more modest business starting in 1987, Dunn Bros’s niche is that the beans are roasted in-store and are as fresh as they can possibly be. The company focusses on quality over options, choosing to create genuinely high-quality drinks in both standard and a handful of unusual flavours, rather than over-flavoring an already delicious beverage.

Peet’s Coffee & Tea

Peet’s was founded in 1966 and is best known for introducing darker-roast coffee beans to US retailing. It sells not just individual speciality drinks – currently including three different pumpkin-based beverages for fall – but beans, gift sets, and even equipment for home-brewing.

Krispy Kreme

Obviously best known for its luxuriously calorific donuts, Krispy Kreme began in 1937 but only really pushed its coffee offering in recent years at a time when other franchises were expanding into juices and fruit-based coolers. It now sells many varieties of coffee, hot and cold, to complement the elaborate donuts the company is known for.

Starbucks

What can be said about Starbucks? The Apple of the coffee shop world is everywhere, despite being reasonably young with its establishment occurring in 1971. It now has 23,768 locations worldwide and is expanding all the time, popularising many coffee innovations such as nitro cold brew drinks and the infamous Pumpkin Spice Latte. Love it or hate it, Starbucks remains king in its field.

 

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Jun 13, 2021

Marketing matters: from IBM to Kyndryl

CMO
Kyndryl
IBM
Leadership
Kate Birch
5 min
Former CMO for IBM Americas Maria Bartolome Winans was recently named CMO for Kyndryl. Maria talks about her new role and her leadership style

Former Chief Marketing Officer for IBM Americas, and an IBM veteran of more than 25 years, Maria Bartolome Winans was recently named CMO for Kyndryl.

Prior to joining Kyndryl as Chief Marketing Officer, Maria had a 25-year career at IBM, most recently as the tech giant’s CMO where she oversaw all marketing professionals and activities across North America, Canada and Latin America. She has held senior global marketing positions in a variety of disciplines and business units across IBM, most notably strategic initiatives in Smarter Cities and Watson Customer Engagement, as well as leading teams in services, business analytics, and mobile and industry solutions. She is known for her work with teams to leverage data, analytics and cloud technologies to build deeper engagements with customers and partners.

With a passion for marketing, business and people, and a recognized expert in data-driven marketing and brand engagement, Maria talks to Business Chief about her new role, her leadership style and what success means to her.

You've recently moved from IBM to Kyndryl, joining as CMO. Tell us about this exciting new role?

I’m Chief Marketing Officer for Kyndryl, the independent company that will be created following the separation from IBM of its Managed Infrastructure Services business, expected to occur by the end of 2021. My role is to plan, develop, and execute Kyndryl's marketing and advertising initiatives. This includes building a company culture and brand identity on which we base our marketing and advertising strategy.

We have an amazing opportunity ahead at Kyndryl to create a company brand that will stand apart in the market by leading with our people first. Once we are an independent company, each Kyndryl employee will advance the vital systems that power human progress. Our people are devoted, restless, empathetic, and anticipatory – key qualities needed as we build on existing customer relationships and cultivate new ones. Our people are at the heart of this business and I am deeply hopeful and excited for our future.

What experiences have helped prepare you for this new opportunity?

I’ve had a very rich and diverse career history at IBM that has lasted 25+ years. I started out in sales but landed explored opportunities at IBM in different roles, business units, geographies, and functions. Marketing and business are my passions and I landed on Marketing because it allowed me to utilize both my left and right brain, bringing together art and science. In college, I was no tonly a business major, but an art major. I love marketing because I can leverage my extensive knowledge of business, while also being able to think openly and creatively.

The opportunities I was given during my time at IBM and my natural curiosity have led me to the path I’m on now and there’s no better next career step than a once-in-a-lifetime-opportunity to help launch a company. The core of my role at Kyndryl is to create a culture centered on our people and growing up in my career at IBM has allowed me to see first-hand how to prioritize people and ensure they are at the heart of progress in everything Kyndryl will do.

How would you describe your leadership style?

I believe that people aren't your greatest assets, they are your only assets. My platform and background for leadership has always been grounded in authenticity to who I am and centered on diversity and inclusion. I immigrated to the US from Chile when I was 10 years old and so I know the power and beauty that comes from leaning into what makes you different from other people, and that's what I want every person in my marketing organization to feel – the value in bringing their most authentic self to work every day. The way our employees feel when they show up for themselves authentically is how they will also show up for our customers, and strong relationships drive growth.

I think this is especially true in light of a world forever changed by the pandemic. Living through such an unprecedented time has reinforced that we are all humans. We can't lead or care for one another without empathy and I think leaders everywhere have been reminded of this.

What’s the best leadership advice you’ve received?

When I was growing up as an immigrant in North Carolina, I often wanted to be just like everyone else. But my mother always told me: Be unique, be memorable – you have an authentic view and experience of the world that no one else will ever have, so don't try to be anyone else but you.

What does success look like to you?

I think the concept of success is multi-faceted. From a career perspective, being in a job where you're respected and appreciated, and where you can see how your contributions are providing value by motivating your teams to be better – that's success! From a personal perspective, there is no greater accomplishment than investing in the next generation. I love mentoring younger professionals – they are the future. I want my legacy as a leader to include providing value in work culture, but also in leaving a personal impact on the lives of professionals who will carry the workforce forward. Finding a position in life with a job and company that offers me a chance at all of that is what success looks like to me.

What advice would you give to your younger self just starting out in the industry?

I've always been a naturally curious person and it's easy for me to over-commit to projects that pique my interest. I've learned over years of practice how to manage that, so to my younger self I’d say… prioritize the things that are most important, and then become amazing at those things.

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