Air Canada experiences computer glitch—How businesses can avoid tech mistakes
Planning to travel anytime soon? Air Canada recently ran into some trouble that the company has since referred to as a “computer glitch.”
Just last week, the airline offered an unbelievable online deal that is now being declined. Specifically, business-class flight passes for the western U.S. and Canada were offered at an extremely low rate.
One person in particular saw the opportunity on Facebook and later purchased $8,000 or more worth of passes for just $837.
Adarsh Pallian said, “I got 10 tickets for about one-tenth of the price . . . of the full price.”
However, Air Canada has since cancelled the tickets and is contacting other buyers to apologize and refund the passes, claiming the bargain price on these tickets was, as mentioned, a computer glitch.
We live in an era where technology is king; companies everywhere—big and small—are constantly relying on technology for various aspects of their businesses. And it should come as no surprise that a variety of glitches and problems can and often do arise.
Therefore, we’ve put together some tips that can (hopefully) help business avoid tech mistakes. Take a look!
Do you have the right support?
First things first, you need to make sure you have the right technical support for your system. Many businesses try to save money by going without a technical support team, and just simply rely on an employee or relative to handle issues.
However, in the long run, this method is not cost-effective. If you’re running a professional company, then you need to have a knowledgeable and trusted tech support group who is proficient and capable of learning your particular system. As glitches can happen randomly and at inconvenient times, your IT assistant needs to have an open and available schedule.
Do you know how to overcome hardware and software issues?
Sounds complex, right? For example, did you know that older hardware is less efficient and can result in lost business opportunities? Follow these simple guidelines:
- Always retire equipment at proper lifecycles
- Standardize hardware components
- Standardize software applications
- Build a relationship with IT consultants to reduce and negotiate prices
Do you have the proper power protection?
It’s important to know that a single power outage, surge and/or spike can severely damage all electronic components, resulting in the loss of data and critical information. Furthermore, these surges can shorten the lifespan of computers and other pieces of equipment.
Therefore, consider deploying quality battery backup devices for all critical pieces of equipment. Servers should also be connected to uninterruptible power suppliers and regularly tested to confirm adequate protection is in place.
Do you have the adequate training?
For your team, software training is very important. Insufficient training ranks as one of the most common tech mistakes that currently impacting all businesses.
In fact, it’s estimated that employees understand less than 20 per cent of the available features in the software application they use (i.e. 80 per cent of features that could assist with saving time and money remain unused).
Therefore, as the head of the company, it’s imperative to identify technology partners, training centers and other programs that can assist your staff in maximizing all software applications.
Do you know if you have the good security measures?
It doesn’t matter how big or small your business is, you must not fail to accommodate security issues. Consider these steps:
- Enforce strong password security policies for all servers, networks, applications, etc.
- Regularly update all operating systems
- Secure all wireless networks
- Disable guest accounts
- Prohibit file-sharing programs
Some technology glitches are unavoidable. However, if you’re prepared for mistakes and issues, then you’ll find yourself saving time, money and resources.
Intelliwave SiteSense boosts APTIM material tracking
“We’ve been engaged with the APTIM team since early 2019 providing SiteSense, our mobile construction SaaS solution, for their maintenance and construction projects, allowing them to track materials and equipment, and manage inventory.
We have been working with the APTIM team to standardize material tracking processes and procedures, ultimately with the goal of reducing the amount of time spent looking for materials. Industry studies show that better management of materials can lead to a 16% increase in craft labour productivity.
Everyone knows construction is one of the oldest industries but it’s one of the least tech driven comparatively. About 95% of Engineering and Construction data captured goes unused, 13% of working hours are spent looking for data and around 30% of companies have applications that don’t integrate.
With APTIM, we’re looking at early risk detection, through predictive analysis and forecasting of material constraints, integrating with the ecosystem of software platforms and reporting on real-time data with a ‘field-first’ focus – through initiatives like the Digital Foreman. The APTIM team has seen great wins in the field, utilising bar-code technology, to check in thousands of material items quickly compared to manual methods.
There are three key areas when it comes to successful Materials Management in the software sector – culture, technology, and vendor engagement.
Given the state of world affairs, access to data needs to be off site via the cloud to support remote working conditions, providing a ‘single source of truth’ accessed by many parties; the tech sector is always growing, so companies need faster and more reliable access to this cloud data; digital supply chain initiatives engage vendors a lot earlier in the process to drive collaboration and to engage with their clients, which gives more assurance as there is more emphasis on automating data capture.
It’s been a challenging period with the pandemic, particularly for the supply chain. Look what happened in the Suez Canal – things can suddenly impact material costs and availability, and you really have to be more efficient to survive and succeed. Virtual system access can solve some issues and you need to look at data access in a wider net.
Solving problems comes down to better visibility, and proactively solving issues with vendors and enabling construction teams to execute their work. The biggest cause of delays is not being able to provide teams with what they need.
On average 2% of materials are lost or re-ordered, which only factors in the material cost, what is not captured is the duplicated effort of procurement, vendor and shipping costs, all of which have an environmental impact.
As things start to stabilise, APTIM continues to utilize SiteSense to boost efficiencies and solve productivity issues proactively. Integrating with 3D/4D modelling is just the precipice of what we can do. Access to data can help you firm up bids to win work, to make better cost estimates, and AI and ML are the next phase, providing an eco-system of tools.
A key focus for Intelliwave and APTIM is to increase the availability of data, whether it’s creating a data warehouse for visualisations or increasing integrations to provide additional value. We want to move to a more of an enterprise usage phase – up to now it’s been project based – so more people can access data in real time.