May 19, 2020

Can executives avoid corporate communication issues with hosted PBX?

Business
Technology
customer service
communication
Tristan Anwyn
3 min
ALT

Do you have communication issues in your business?

From lost messages to equipment that doesn't do what you want it to do, communication issues can stress you out and bring down your productivity. Communication breakdowns can also hamper teamwork, and play havoc with customer service.

[Related: Integrate your communication methods for better customer success]

That's where hosted PBX comes in.

A hosted PBX (private branch exchange) can solve communication issues for your business.

What are some of the problems you can solve by switching to a hosted PBX?

Keeping in touch while telecommuting

With a hosted PBX, you'll benefit from a wealth of features that make it easier to keep in touch while telecommuting.

[Related: Why allowing your employees to telecommute is good for business]

Whether you have staff members who telecommute on a regular basis, or you need to get in touch with someone who is out and about for the afternoon, a hosted PBX can help.

Because hosted PBX solutions can be used with mobile or VoIP phones, your staff can stay in touch with you, each other and their clients, no matter where they are.

From phone calls to teleconferencing and instant messaging, a hosted PBX takes the pain out of staying in touch with mobile colleagues.

Misplaced messages

Misplaced messages are a problem for both your team and your customers.

From scribbled sticky notes to unanswered voicemails, lost or unanswered messages can slow your team down. Not to mention customers who will be irate if their messages are ignored, thus compromising your business' reputation.

With a hosted PBX you can take advantage of features such as find me and follow me to make it easier to reach the right person.

Auto attendants make it easier for customers to reach the correct department, while features such as voicemail to email ensure messages don't go unnoticed.

Cost of communication

As the article 5 communication issues that can be avoided with hosted PBX says, there's no need for a costly investment to set up and run a hosted PBX service.

Compared to legacy phone systems, hosted PBX solutions are much lower in cost. You'll save money on your communications without compromising on quality.

As well as being cheaper to set up and run, your business won't need to pay out a lot to add new staff members to the existing hosted PBX system. 

Scaling your service to your business

One of the benefits of hosted PBX is that you can easily scale your service to your business.

As your business grows, it's easy to scale a hosted PBX to meet your growing needs. From the number of devices to the amount of data, most PBX solutions are designed to scale up and down easily.

The scalability of hosted PBX means you'll only pay for what you need, and changes to your business can be accommodated without a large financial outlay, or the need to physically install extra phone lines.

Repairs and problems

Repairs and problems are much easier to deal with if you use a hosted PBX, because the responsibility for them lies with your PBX provider.

Your PBX will be hosted and administered off-site, cutting down on the problems your business will have to deal with. Security and reliability will be handled by your provider, as will any software issues.

Hosted PBX systems are usually designed with user friendliness in mind too, decreasing the amount of time spent troubleshooting in the office.

A hosted PBX can solve and prevent communication issues in your business, turning your communications into a tool that works for you.

About the Author: Tristan Anwyn is an author who writes on a range of topics including social media, SEO that works, and how to use a PBX for better business communications.

Share article

Jun 18, 2021

Intelliwave SiteSense boosts APTIM material tracking

APTIM
Intelliwave
3 min
Intelliwave Technologies outlines how it provides data and visibility benefits for APTIM

“We’ve been engaged with the APTIM team since early 2019 providing SiteSense, our mobile construction SaaS solution, for their maintenance and construction projects, allowing them to track materials and equipment, and manage inventory.

We have been working with the APTIM team to standardize material tracking processes and procedures, ultimately with the goal of reducing the amount of time  spent looking for materials. Industry studies show that better management of materials can lead to a 16% increase in craft labour productivity.

Everyone knows construction is one of the oldest industries but it’s one of the least tech driven comparatively. About 95% of Engineering and Construction data captured goes unused, 13% of working hours are spent looking for data and around 30% of companies have applications that don’t integrate. 

With APTIM, we’re looking at early risk detection, through predictive analysis and forecasting of material constraints, integrating with the ecosystem of software platforms and reporting on real-time data with a ‘field-first’ focus – through initiatives like the Digital Foreman. The APTIM team has seen great wins in the field, utilising bar-code technology, to check in thousands of material items quickly compared to manual methods.

There are three key areas when it comes to successful Materials Management in the software sector – culture, technology, and vendor engagement.

Given the state of world affairs, access to data needs to be off site via the cloud to support remote working conditions, providing a ‘single source of truth’ accessed by many parties; the tech sector is always growing, so companies need faster and more reliable access to this cloud data; digital supply chain initiatives engage vendors a lot earlier in the process to drive collaboration and to engage with their clients, which gives more assurance as there is more emphasis on automating data capture. 

It’s been a challenging period with the pandemic, particularly for the supply chain. Look what happened in the Suez Canal – things can suddenly impact material costs and availability, and you really have to be more efficient to survive and succeed. Virtual system access can solve some issues and you need to look at data access in a wider net.

Solving problems comes down to better visibility, and proactively solving issues with vendors and enabling construction teams to execute their work. The biggest cause of delays is not being able to provide teams with what they need.

On average 2% of materials are lost or re-ordered, which only factors in the material cost, what is not captured is the duplicated effort of procurement, vendor and shipping costs, all of which have an environmental impact.

As things start to stabilise, APTIM continues to utilize SiteSense to boost efficiencies and solve productivity issues proactively. Integrating with 3D/4D modelling is just the precipice of what we can do. Access to data can help you firm up bids to win work, to make better cost estimates, and AI and ML are the next phase, providing an eco-system of tools.

A key focus for Intelliwave and APTIM is to increase the availability of data, whether it’s creating a data warehouse for visualisations or increasing integrations to provide additional value. We want to move to a more of an enterprise usage phase – up to now it’s been project based – so more people can access data in real time.

 

Share article