May 19, 2020

Can a hosted PBX help your business avoid communication issues?

communication
tips and tricks
contributors
Tristan Anwyn
3 min
Can a hosted PBX help your business avoid communication issues?

Do you have communication issues in your business?

From lost messages to equipment that doesn't do what you want it to do, communication issues can stress you out and bring down your productivity. Communication breakdowns can also hamper teamwork, and play havoc with customer service.

That's where hosted PBX comes in. A hosted PBX (private branch exchange) solution can solve communication issues for your business.

What are some of the problems that can be solvedusin by switching to a hosted PBX?

Keeping in Touch While Telecommuting

With a hosted PBX, you'll benefit from a wealth of features that make it easier to keep in touch while telecommuting.

Whether you have staff members who telecommute on a regular basis, or you need to get in touch with someone who is out and about for the afternoon, a hosted PBX can help.

Because hosted PBX solutions can be used with mobile or VoIP phones, your staff can stay in touch with you, each other and their clients, no matter where they are.

From phone calls to teleconferencing and instant messaging, a hosted PBX takes the pain out of staying in touch with mobile colleagues.

Misplaced Messages

Misplaced messages are a problem for both your team and your customers.

From scribbled sticky notes to unanswered voicemails, lost or unanswered messages can slow your team down. Not to mention customers who will be irate if their messages are ignored, thus compromising your business' reputation.

With a hosted PBX you can take advantage of features such as find me and follow me to make it easier to reach the right person.

Auto attendants make it easier for customers to reach the correct department, while features such as voicemail to email ensure messages don't go unnoticed.

Cost of Communication

As the article "5 Communication Issues That Can Be Avoided With Hosted PBX" says, there's no need for a costly investment to set up and run a hosted PBX service.

Compared to legacy phone systems, hosted PBX solutions are much lower in cost. You'll save money on your communications without compromising on quality.

As well as being cheaper to set up and run, your business won't need to pay out a lot to add new staff members to the existing hosted PBX system. 

Scaling Your Service to Your Business

One of the benefits of hosted PBX is that you can easily scale your service to your business.

As your business grows, it's easy to scale a hosted PBX to meet your growing needs. From the number of devices to the amount of data, most PBX solutions are designed to scale up and down easily.

The scalability of hosted PBX means you'll only pay for what you need, and changes to your business can be accommodated without a large financial outlay, or the need to physically install extra phone lines.

Repairs and Problems

Repairs and problems are much easier to deal with if you use a hosted PBX, because the responsibility for them lies with your PBX provider.

Your PBX will be hosted and administered off-site, cutting down on the problems your business will have to deal with. Security and reliability will be handled by your provider, as will any software issues.

Hosted PBX systems are usually designed with user friendliness in mind too, decreasing the amount of time spent troubleshooting in the office.

A hosted PBX can solve and prevent communication issues in your business, turning your communications into a tool that works for you.

 

About the Author: Tristan Anwyn is an author who writes on a range of topics including social media, SEO that works, and how to use a PBX for better business communications.

 

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Jun 12, 2021

How changing your company's software code can prevent bias

Deltek
diversity
softwarecode
inclusivity
Lisa Roberts, Senior Director ...
3 min
Removing biased terminology from software can help organisations create a more inclusive culture, argues Lisa Roberts, Senior Director of HR at Deltek

Two-third of tech professionals believe organizations aren’t doing enough to address racial inequality. After all, many companies will just hire a DEI consultant, have a few training sessions and call it a day. 

Wanting to take a unique yet impactful approach to DEI, Deltek, the leading global provider of software and solutions for project-based businesses, took a look at  and removed all exclusive terminology in their software code. By removing terms such as ‘master’ and ‘blacklist’ from company coding, Deltek is working to ensure that diversity and inclusion are woven into every aspect of their organization. 

Business Chief North America talks to Lisa Roberts, Senior Director of HR and Leader of Diversity & Inclusion at Deltek to find out more.

Why should businesses today care about removing company bias within their software code?  

We know that words can have a profound impact on people and leave a lasting impression. Many of the words that have been used in a technology environment were created many years ago, and today those words can be harmful to our customers and employees. Businesses should use words that will leave a positive impact and help create a more inclusive culture in their organization

What impact can exclusive terms have on employees? 

Exclusive terms can have a significant impact on employees. It starts with the words we use in our job postings to describe the responsibilities in the position and of course, we also see this in our software code and other areas of the business. Exclusive terminology can be hurtful, and even make employees feel unwelcome. That can impact a person’s desire to join the team, stay at a company, or ultimately decide to leave. All of these critical actions impact the bottom line to the organization.    

Please explain how Deltek has removed bias terminology from its software code

Deltek’s engineering team has removed biased terminology from our products, as well as from our documentation. The terms we focused on first that were easy to identify include blacklist, whitelist, and master/slave relationships in data architecture. We have also made some progress in removing gendered language, such as changing he and she to they in some documentation, as well as heteronormative language. We see this most commonly in pick lists that ask to identify someone as your husband or wife. The work is not done, but we are proud of how far we’ve come with this exercise!

What steps is Deltek taking to ensure biased terminology doesn’t end up in its code in the future?

What we are doing at Deltek, and what other organizations can do, is to put accountability on employees to recognize when this is happening – if you see something, say something! We also listen to feedback our customers give us and have heard their feedback on this topic. Those are both very reactive things of course, but we are also proactive. We have created guidance that identifies words that are more inclusive and also just good practice for communicating in a way that includes and respects others.

What advice would you give to other HR leaders who are looking to enhance DEI efforts within company technology? 

My simple advice is to start with what makes sense to your organization and culture. Doing nothing is worse than doing something. And one of the best places to start is by acknowledging this is not just an HR initiative. Every employee owns the success of D&I efforts, and employees want to help the organization be better. For example, removing bias terminology was an action initiated by our Engineering and Product Strategy teams at Deltek, not HR. You can solicit the voices of employees by asking for feedback in engagement surveys, focus groups, and town halls. We hear great recommendations from employees and take those opportunities to improve. 

 

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