C.H. Robinson/Microsoft: digitally transform supply chains
The collaboration between C.H. Robinson and Microsoft will look to integrate C.H. Robinson’s Navisphere technology and Microsoft’s Azure and Azure IoT technologies to make real time visibility possible within supply chains as well as accelerate innovation in transportation. In order to meet the changing demands of evolving global supply chains.
“The pace of change we’re seeing in the supply-chain industry today is unparalleled. Being able to quickly scale and adapt our technology is what helps give our customers a competitive advantage,” commented Chris O’Brien, chief commercial officer, C.H. Robinson.
“As we continue to invest and enhance our technology built by and for supply-chain experts, we look to partner with other best-in-class companies that bring the most value to our customers. Through Microsoft’s Azure cloud platform, we gain more scalability, premier data security and increased application speed, which benefit our customers and carriers around the world.”
Via the collaboration between the two companies, Navisphere - C.H. Robinson’s platform - will leverage the capabilities of Azure IoT Central to allow the integration of IoT device monitoring that measure temperature, shock, tilt, humidity, light and pressure in shipments. The technology will provide customers an increased level of intelligence about goods that move through the supply chain.
The collaboration which builds on C.H. Robinson and Microsoft’s history of working together. Via the partnership between the two organisations, will drive innovation within the supply chain to provide more predictability and proactive decision making to their business groups. In addition the two organisations will be able to scale and develop new solutions that drive supply chain efficiency, real time insights and visibility.
“We are committed to providing customers with a trusted, easy-to-use platform so they can build seamless, smart and secure solutions regardless of where they are on their IoT journey,” said Sam George, corporate vice president, Azure IoT, Microsoft. “We’re thrilled to collaborate with C.H. Robinson as it transforms the supply-chain industry by leveraging our Microsoft Azure and Azure IoT solutions.”
In addition to C.H. Robinson driving innovation on Azure. The logistics company will also leverage Dynamics 365 and Power BI to streamline its customer relationship management (CRM) platform. The capabilities will help C.H. Robinson maintains its commitment to customer centricity.
As part of the partnership with Microsoft, C.H. Robinson will integrate its real-time pricing, execution and transportation management tools into Dynamics 365, making its capabilities available to Microsoft customers.
“The supply chain of the future is smarter, less volatile and can be navigated with a new level of visibility thanks to the power of this relationship. Through this collaboration, our customers receive a greater competitive edge, as well as industry-leading insights and expertise,” said Jordan Kass, president of Managed Services at C.H. Robinson.
Ivy.ai’s new chatbot streamlines resources and policies
Ivy.ai, a creator of AI chatbots for higher education, is offering a chatbot that helps institutions streamline name, image, and likeness policies for athletic programmes.
This solution will allow athletic departments to dramatically reduce inbound inquiries while answering inquiries related to compliance, financial aid impact, how-to documents, and best practice training videos.
It will allow institutions to condense information in a way that is easily accessible and eliminates the need for student-athletes to read complicated manuals. Institutions can also engage with student-athletes via a real-time feedback loop to see which topics truly matter and what needs further clarification. This allows administrators to be proactive and provide a competitive edge in recruiting.
Helping institutions connect their students with information
“Athletic departments at colleges and universities are overwhelmed by the challenges posed by the name, image and likeness legislation,” said Mary Frances Coryell, Vice President of Strategic Alliances and Partnership.
“Ivy.ai is uniquely positioned in the market to help institutions connect their student-athletes with policies and information related to NIL such as state laws, restrictions and relevant contacts. Our chatbot can digest all relevant policy information and provide answers to student-athletes at any time on any device. We expect the NIL market to move quickly, so student-athletes deserve the answers on their terms, rather than exclusively during work hours.”
Primary use cases for the chatbot include:
- Answering commonly asked questions related to name, image and likeness
- Communicate policies such as state laws, restrictions and compliance regulations
- Provide contact information for various advisors and agencies
- Connect training materials for athletes to improve their branding
- Engage in two-way reactive and proactive communication to keep policies student-centric
Back in March 2020, the company offered schools a free COVID-19 Response System, including a customisable COVID-19 Response Bot, a human-to-human live chat system and an SMS Text platform. These services are offered completely free of charge.
"The customisable COVID-19 Response Bot will help schools connect their students with important information, such as the school's operational status, where to go for treatment, and what to do to help reduce the risk of spreading the virus. We already added that information to all of our clients' AI chatbots, and we found that in many cases students needed additional support. That's why we're including our human-to-human Live Chat system in this offer. The SMS Text platform can be used to drive awareness to this communications channel for your students." said Mark McNasby, CEO of Ivy.ai.