Epsilon attacked exposing customer names and emails
Written By: Nadia Ibanez
Hackers took over email marketing company Epsilon over the weekend and while you probably haven’t heard of the company, I guarantee you know of all of the companies they service. Epsilon says that an unauthorized party came into their system on Friday in order to expose its customer names and email addresses that were then at risk to an increase in spam and phishing attacks. Some of Epsilon’s clients include Capital One, J.P. Morgan Chase, TiVo, Best Buy, US Bank, Marriott, Walgreens, Disney Destinations, Kroger, and about 2,500 others.
Epsilon issued a statement saying: "A rigorous assessment determined that no other personal identifiable information associated with those names was at risk. A full investigation is currently underway."
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Epsilon clients, such as TiVo, Best Buy and Disney Destinations have already sent out notices over the weekend to assure customers that customers' credit card information has not been compromised. Disney sent out the following message to customers warning them of possible spam or malware:
"As a result of this incident, it is possible that you may receive spam e-mail messages, e-mails that contain links containing computer viruses or other types of computer malware, or emails that seek to deceive you into providing personal or credit card information."
While social security numbers or credit cards were part of the attack, users now have an increased risk of phishing attacks, which could end up in further damage if customers aren’t savvy on how to protect themselves from spam risk.
Epsilon hasn’t released any of its clients’ names that were affected by the breach of security, but we can imagine that many consumers across the nation are stepping up their anti-phishing programs to avoid getting their contact strewn about the Internet. Some clients have reached out to customers already, and surely other security emails will be sent out in the coming days to address concerns.
Intelliwave SiteSense boosts APTIM material tracking
“We’ve been engaged with the APTIM team since early 2019 providing SiteSense, our mobile construction SaaS solution, for their maintenance and construction projects, allowing them to track materials and equipment, and manage inventory.
We have been working with the APTIM team to standardize material tracking processes and procedures, ultimately with the goal of reducing the amount of time spent looking for materials. Industry studies show that better management of materials can lead to a 16% increase in craft labour productivity.
Everyone knows construction is one of the oldest industries but it’s one of the least tech driven comparatively. About 95% of Engineering and Construction data captured goes unused, 13% of working hours are spent looking for data and around 30% of companies have applications that don’t integrate.
With APTIM, we’re looking at early risk detection, through predictive analysis and forecasting of material constraints, integrating with the ecosystem of software platforms and reporting on real-time data with a ‘field-first’ focus – through initiatives like the Digital Foreman. The APTIM team has seen great wins in the field, utilising bar-code technology, to check in thousands of material items quickly compared to manual methods.
There are three key areas when it comes to successful Materials Management in the software sector – culture, technology, and vendor engagement.
Given the state of world affairs, access to data needs to be off site via the cloud to support remote working conditions, providing a ‘single source of truth’ accessed by many parties; the tech sector is always growing, so companies need faster and more reliable access to this cloud data; digital supply chain initiatives engage vendors a lot earlier in the process to drive collaboration and to engage with their clients, which gives more assurance as there is more emphasis on automating data capture.
It’s been a challenging period with the pandemic, particularly for the supply chain. Look what happened in the Suez Canal – things can suddenly impact material costs and availability, and you really have to be more efficient to survive and succeed. Virtual system access can solve some issues and you need to look at data access in a wider net.
Solving problems comes down to better visibility, and proactively solving issues with vendors and enabling construction teams to execute their work. The biggest cause of delays is not being able to provide teams with what they need.
On average 2% of materials are lost or re-ordered, which only factors in the material cost, what is not captured is the duplicated effort of procurement, vendor and shipping costs, all of which have an environmental impact.
As things start to stabilise, APTIM continues to utilize SiteSense to boost efficiencies and solve productivity issues proactively. Integrating with 3D/4D modelling is just the precipice of what we can do. Access to data can help you firm up bids to win work, to make better cost estimates, and AI and ML are the next phase, providing an eco-system of tools.
A key focus for Intelliwave and APTIM is to increase the availability of data, whether it’s creating a data warehouse for visualisations or increasing integrations to provide additional value. We want to move to a more of an enterprise usage phase – up to now it’s been project based – so more people can access data in real time.