GreatCall's Technology Promotes Customer Safety
Ever wondered when it’s the right time to call 911? Is the emergency great enough to deem police help, or is it just a case of anxiety over something minimal? GreatCall has a new, innovative solution for such a situation. Providing help at the touch of a button, GreatCall’s 5-Star Urgent Response service is innovative in its technological aspect.
The service provides users a connection to agents who are trained to respond to any type of situation. From providing advice, staying on the phone for safety or dispatching 911, users will feel incredibly safe with this new service offering.
Differentiating itself as a company that’s creating technology with safety attributes, GreatCall has been implementing safety aspects into its products since 2006.
“We based everything on what we know is important to our customers, which is staying easily connected to friends and family, staying healthy and staying safe,” said Bill Yates, VP of Marketing and Sales, GreatCall.
GreatCall, a San Diego based technology company, is the creator of the Jitterbug cell phone. Since Jitterbug’s launch, GreatCall has distinguished itself with its vision of staying healthy and safe. Since 2009, GreatCall has won the CTIA app of the year with applications such as Live Nurse—a 24/7 connection to an accredited nurse for Jitterbug customers, Medication Reminders, and 5 Star Urgent Response.
This success in GreatCall’s branding is a direct result of one Canadian’s thinking. Bill Yates, VP of Marketing and Sales at GreatCall has been with the company since 2007. Coming to the company with a wealth of mobile marketing experience, Yates previously worked with Bell Mobility, Presidents Choice and helped Bell launch its Canadian value brand, Solo.
“Obviously, I had experience with Bell Mobility in learning the importance of staying true to what the consumers’ needs are. The valuable experience I had was the launching of multiple brands. What was needed at GreatCall was to take a company into its niche by building a differentiated business and brand. It was a niche branding play and that’s my experience and expertise,” said Yates.
Together, Yates and GreatCall have proven that the company is a leader in innovation. Taking services and products to the next level and plans to continue to innovate—proven through its recent 5 Star Urgent Response service iPhone app. GreatCall is proof of a combination of American and Canadian innovation that’s making customers’ lives safer.
“GreatCall has become exactly that, a recognized national brand and a niche player that knows its space,” said Yates.
Intelliwave SiteSense boosts APTIM material tracking
“We’ve been engaged with the APTIM team since early 2019 providing SiteSense, our mobile construction SaaS solution, for their maintenance and construction projects, allowing them to track materials and equipment, and manage inventory.
We have been working with the APTIM team to standardize material tracking processes and procedures, ultimately with the goal of reducing the amount of time spent looking for materials. Industry studies show that better management of materials can lead to a 16% increase in craft labour productivity.
Everyone knows construction is one of the oldest industries but it’s one of the least tech driven comparatively. About 95% of Engineering and Construction data captured goes unused, 13% of working hours are spent looking for data and around 30% of companies have applications that don’t integrate.
With APTIM, we’re looking at early risk detection, through predictive analysis and forecasting of material constraints, integrating with the ecosystem of software platforms and reporting on real-time data with a ‘field-first’ focus – through initiatives like the Digital Foreman. The APTIM team has seen great wins in the field, utilising bar-code technology, to check in thousands of material items quickly compared to manual methods.
There are three key areas when it comes to successful Materials Management in the software sector – culture, technology, and vendor engagement.
Given the state of world affairs, access to data needs to be off site via the cloud to support remote working conditions, providing a ‘single source of truth’ accessed by many parties; the tech sector is always growing, so companies need faster and more reliable access to this cloud data; digital supply chain initiatives engage vendors a lot earlier in the process to drive collaboration and to engage with their clients, which gives more assurance as there is more emphasis on automating data capture.
It’s been a challenging period with the pandemic, particularly for the supply chain. Look what happened in the Suez Canal – things can suddenly impact material costs and availability, and you really have to be more efficient to survive and succeed. Virtual system access can solve some issues and you need to look at data access in a wider net.
Solving problems comes down to better visibility, and proactively solving issues with vendors and enabling construction teams to execute their work. The biggest cause of delays is not being able to provide teams with what they need.
On average 2% of materials are lost or re-ordered, which only factors in the material cost, what is not captured is the duplicated effort of procurement, vendor and shipping costs, all of which have an environmental impact.
As things start to stabilise, APTIM continues to utilize SiteSense to boost efficiencies and solve productivity issues proactively. Integrating with 3D/4D modelling is just the precipice of what we can do. Access to data can help you firm up bids to win work, to make better cost estimates, and AI and ML are the next phase, providing an eco-system of tools.
A key focus for Intelliwave and APTIM is to increase the availability of data, whether it’s creating a data warehouse for visualisations or increasing integrations to provide additional value. We want to move to a more of an enterprise usage phase – up to now it’s been project based – so more people can access data in real time.