Jul 23, 2020

IBM/CBRE to deliver ‘smart maintenance’ for data centers

Data center
Smart Maintenance
Georgia Wilson
3 min
Data Center
IBM expands its long term relationship with CBRE to deliver ‘smart maintenance’ services for data center clients...

In a recent announcement made by IBM Services, the technology company has partnered with CBRE, one of the world’s largest commercial real estate services companies.The partnership will expand the two companies long term relationship to provide technological support services for clients of CBRE at select data center facilities that the company manages.

A new CBRE offering called Smart Maintenance is the latest addition to their existing suite of Converged Data Center Services. Powered by IBM Services, it leverages IBM’s AI, augmented reality technologies and deep analytics to provide vendor-agnostic, predictive and reactive hardware maintenance for CBRE’s data center clients’ technology assets.

As part of the new agreement, IBM will work alongside CBRE technicians to provide an onsite extension of IBM’s Remote Technical Support, while CBRE will diagnose and maintain IT hardware from a wide range of manufacturers by leveraging IBM’s augmented reality (AR) and Watson enabled artificial intelligence (AI) technologies.

CBRE will also be supported by IBM’s global platform, including: 57 call centers, tens of thousands of IT support specialists and 585 parts centers.

With this service, it is expected that when a service call is placed, IBM’s AI technology will ask questions to identify the problem and find the quickest solution. CBRE sit4e technicians will also be on hand to perform physical repairs if required, under guidance from IBM’s central pool of expertise. In addition, IBM will utilise its analytics capabilities to provide lifecycle review for data center equipment as well as a predictive maintenance service plan.

With many enterprises with hybrid and multicloud environments relying on a combination of manufacturers and third-party vendors to provide maintenance and support for their IT systems, this new solution provided by IBM and CBRE is designed to reduce complexity and create a path for implementation and maintenance of the next generation of hybrid workloads. As a result clients of CBRE will benefit from reduced costs. 

“This opportunity was made possible by the history of success between CBRE and IBM,” commented Jim Harding, President of Data Center Solutions for CBRE’s Global Workplace Solutions segment. “We’ve been exploring areas that make sense for innovative collaboration, and we’re very pleased to be backed by IBM Services and its leadership in AI and multi-vendor technology support.

”Due to COVID-19, the adoption of cloud and software has become an essential aspect of business operations for many organisations, however this has highlighted the complexities of managing costs and usage for the technology and its maintenance.“We’re pleased to provide multi-vendor services for CBRE with IBM’s diverse set of technology capabilities, software knowledge and predictive operational management,” added Mike Perera, General Manager, Technology Support Services, IBM. “IBM Services is committed to innovations in analytics, AI, AR and other technologies to enable organizations to manage the toughest of circumstances, minimize outages and secure their data.”

With this solution service, CBRE could benefit from:

  • Reduced maintenance and support spending
  • Reduced time spent on hardware support tasks
  • Minimised management overheads 
  • A shift in focus to more value added tasks

Analytics, predictive maintenance, fault avoidance and speed to resolution will also be available to clients.

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Jun 18, 2021

Intelliwave SiteSense boosts APTIM material tracking

3 min
Intelliwave Technologies outlines how it provides data and visibility benefits for APTIM

“We’ve been engaged with the APTIM team since early 2019 providing SiteSense, our mobile construction SaaS solution, for their maintenance and construction projects, allowing them to track materials and equipment, and manage inventory.

We have been working with the APTIM team to standardize material tracking processes and procedures, ultimately with the goal of reducing the amount of time  spent looking for materials. Industry studies show that better management of materials can lead to a 16% increase in craft labour productivity.

Everyone knows construction is one of the oldest industries but it’s one of the least tech driven comparatively. About 95% of Engineering and Construction data captured goes unused, 13% of working hours are spent looking for data and around 30% of companies have applications that don’t integrate. 

With APTIM, we’re looking at early risk detection, through predictive analysis and forecasting of material constraints, integrating with the ecosystem of software platforms and reporting on real-time data with a ‘field-first’ focus – through initiatives like the Digital Foreman. The APTIM team has seen great wins in the field, utilising bar-code technology, to check in thousands of material items quickly compared to manual methods.

There are three key areas when it comes to successful Materials Management in the software sector – culture, technology, and vendor engagement.

Given the state of world affairs, access to data needs to be off site via the cloud to support remote working conditions, providing a ‘single source of truth’ accessed by many parties; the tech sector is always growing, so companies need faster and more reliable access to this cloud data; digital supply chain initiatives engage vendors a lot earlier in the process to drive collaboration and to engage with their clients, which gives more assurance as there is more emphasis on automating data capture. 

It’s been a challenging period with the pandemic, particularly for the supply chain. Look what happened in the Suez Canal – things can suddenly impact material costs and availability, and you really have to be more efficient to survive and succeed. Virtual system access can solve some issues and you need to look at data access in a wider net.

Solving problems comes down to better visibility, and proactively solving issues with vendors and enabling construction teams to execute their work. The biggest cause of delays is not being able to provide teams with what they need.

On average 2% of materials are lost or re-ordered, which only factors in the material cost, what is not captured is the duplicated effort of procurement, vendor and shipping costs, all of which have an environmental impact.

As things start to stabilise, APTIM continues to utilize SiteSense to boost efficiencies and solve productivity issues proactively. Integrating with 3D/4D modelling is just the precipice of what we can do. Access to data can help you firm up bids to win work, to make better cost estimates, and AI and ML are the next phase, providing an eco-system of tools.

A key focus for Intelliwave and APTIM is to increase the availability of data, whether it’s creating a data warehouse for visualisations or increasing integrations to provide additional value. We want to move to a more of an enterprise usage phase – up to now it’s been project based – so more people can access data in real time.


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