Morneau Shepell: delivering long-term value to OTIP
Morneau Shepell is a leading provider of technology-enabled HR services that provide an integrated approach to employee wellbeing through a cloud-based platform. Its core focus is to provide everything their clients need to support the mental, physical, social and financial wellbeing of their people.
Paul Sywulych is the Vice President of Digital Innovation at Morneau Shepell. He has been with the company for over 26 years in a variety of different roles. In his current position, he leads a number of key enterprise initiatives to leverage AI, machine learning and advanced technologies to improve the lives of employees and to help organisations maximise the value of their human capital.
Since 2014, Morneau Shepell has partnered with Ontario Teachers Insurance Plan (OTIP) and overseen OTIP’s growth from 20,000 members to more than 230,000. “We provide an array of solutions around health and pension administration,” explains Sywulych. “This ranges from outsource solutions for large organisations across North America to system only solutions that we provide to OTIP. As we make incremental improvements to the technology platform that supports OTIP, they automatically get the benefits of our investment because it helps us and them too.”
Sywulych points to the importance of delivering long-term and sustainable value to partnerships such as OTIP, and recognises the benefits this has. “OTIP has been a great partner for us and is one of our largest health administration clients in Canada. They knew they needed a strong administrative platform to accelerate their growth because of the speed of adoption of a standardised benefits plan across Ontario for teachers,” he explains. “One of the most interesting things from working with OTIP is that they really opened their doors to us. They welcomed us to spend time with them and we had our people hands-on during an 18 month implementation.” Sywulych believes offering that continued support is the key to success. “I believe that if you don’t help people run the software correctly and offer that ongoing support then it all falls apart so it’s vital you’re there,” he says. “We don’t just take a ‘set it and forget it’ approach. We continue to evolve the software platform because we do so for not just one client but for many. We’re doing incremental enhancements to the software to support technology trends and how things are changing.”
Looking to the future of the partnership, Sywulych believes observing the latest trends in the industry and operating with an agile and lean approach is essential to success over the next few years. “Our goal from a UX perspective is to make our customers’ interactions with software straightforward and try and reduce some of the things that they need to do so they can focus more on the areas of value add,” he explains. “In the near future, we’re looking at what’s the next thing that will drive the most value for our clients and we’re focused primarily around three key pillars: consumer grade experiences, the way in which we leverage AI, and augmenting additional things that matter to people. At Morneau Shepell, we’re also investing in initiatives such as voluntary benefits that extend the value proposition that employers can offer to their people.”
Intelliwave SiteSense boosts APTIM material tracking
“We’ve been engaged with the APTIM team since early 2019 providing SiteSense, our mobile construction SaaS solution, for their maintenance and construction projects, allowing them to track materials and equipment, and manage inventory.
We have been working with the APTIM team to standardize material tracking processes and procedures, ultimately with the goal of reducing the amount of time spent looking for materials. Industry studies show that better management of materials can lead to a 16% increase in craft labour productivity.
Everyone knows construction is one of the oldest industries but it’s one of the least tech driven comparatively. About 95% of Engineering and Construction data captured goes unused, 13% of working hours are spent looking for data and around 30% of companies have applications that don’t integrate.
With APTIM, we’re looking at early risk detection, through predictive analysis and forecasting of material constraints, integrating with the ecosystem of software platforms and reporting on real-time data with a ‘field-first’ focus – through initiatives like the Digital Foreman. The APTIM team has seen great wins in the field, utilising bar-code technology, to check in thousands of material items quickly compared to manual methods.
There are three key areas when it comes to successful Materials Management in the software sector – culture, technology, and vendor engagement.
Given the state of world affairs, access to data needs to be off site via the cloud to support remote working conditions, providing a ‘single source of truth’ accessed by many parties; the tech sector is always growing, so companies need faster and more reliable access to this cloud data; digital supply chain initiatives engage vendors a lot earlier in the process to drive collaboration and to engage with their clients, which gives more assurance as there is more emphasis on automating data capture.
It’s been a challenging period with the pandemic, particularly for the supply chain. Look what happened in the Suez Canal – things can suddenly impact material costs and availability, and you really have to be more efficient to survive and succeed. Virtual system access can solve some issues and you need to look at data access in a wider net.
Solving problems comes down to better visibility, and proactively solving issues with vendors and enabling construction teams to execute their work. The biggest cause of delays is not being able to provide teams with what they need.
On average 2% of materials are lost or re-ordered, which only factors in the material cost, what is not captured is the duplicated effort of procurement, vendor and shipping costs, all of which have an environmental impact.
As things start to stabilise, APTIM continues to utilize SiteSense to boost efficiencies and solve productivity issues proactively. Integrating with 3D/4D modelling is just the precipice of what we can do. Access to data can help you firm up bids to win work, to make better cost estimates, and AI and ML are the next phase, providing an eco-system of tools.
A key focus for Intelliwave and APTIM is to increase the availability of data, whether it’s creating a data warehouse for visualisations or increasing integrations to provide additional value. We want to move to a more of an enterprise usage phase – up to now it’s been project based – so more people can access data in real time.