Oliver: digital transformation in benefits administration
Oliver is transforming the way in which companies administer their benefits and retirement plans.
The business has some 40 years of experience in building bespoke benefits technology solutions for clients.
During that time it has worked with companies from the smallest, single employers to large multi-employers groups, giving it unique insight into best practices and the importance of a well delivered benefits administration programme.
Today, Oliver’s mission is to serve its customers - regional and national clients across Canada - through the delivery of innovative technology that plays an essential role in the way in which employee benefits are administered.
It does this through its innovative software solution. Oliver’s comprehensive product allows for multiple plans and employers, or one simple plan.
It can also be configured for a single- or multi-employer environment.
Take Oliver Admin as an example. This software uses simple workflows to guide administrators through complex daily and monthly tasks. It also uses smart automation tools that ensure a more efficient running of bulk processes.
Oliver Admin covers several areas of benefits administration, including document management and smart organisation, comprehensive reporting capabilities, advanced use of data to provide audit tracking services, and the automation of key administrative tasks.
Oliver also provides customers with a dedicated portal building solution for advisors, employers or employees.
This enables, among other things, a customer to have greater control over the end-user experience thanks to an intuitive and easy to navigate dashboard that only provides relevant information.
Similarly, Oliver Portals improve administration workload within the organisation. For example, by creating a dedicated employee portal, employees are encouraged to engage by themselves rather than using valuable administration time.
Oliver works with several leading organisations across a number of sectors. These include PPI Benefits, a division of Canadian insurance and financial services company PPI.
In this instance, PPI Benefits has been in the midst of a digital transformation journey in which companies such as Oliver have played a crucial role.
Intelliwave SiteSense boosts APTIM material tracking
“We’ve been engaged with the APTIM team since early 2019 providing SiteSense, our mobile construction SaaS solution, for their maintenance and construction projects, allowing them to track materials and equipment, and manage inventory.
We have been working with the APTIM team to standardize material tracking processes and procedures, ultimately with the goal of reducing the amount of time spent looking for materials. Industry studies show that better management of materials can lead to a 16% increase in craft labour productivity.
Everyone knows construction is one of the oldest industries but it’s one of the least tech driven comparatively. About 95% of Engineering and Construction data captured goes unused, 13% of working hours are spent looking for data and around 30% of companies have applications that don’t integrate.
With APTIM, we’re looking at early risk detection, through predictive analysis and forecasting of material constraints, integrating with the ecosystem of software platforms and reporting on real-time data with a ‘field-first’ focus – through initiatives like the Digital Foreman. The APTIM team has seen great wins in the field, utilising bar-code technology, to check in thousands of material items quickly compared to manual methods.
There are three key areas when it comes to successful Materials Management in the software sector – culture, technology, and vendor engagement.
Given the state of world affairs, access to data needs to be off site via the cloud to support remote working conditions, providing a ‘single source of truth’ accessed by many parties; the tech sector is always growing, so companies need faster and more reliable access to this cloud data; digital supply chain initiatives engage vendors a lot earlier in the process to drive collaboration and to engage with their clients, which gives more assurance as there is more emphasis on automating data capture.
It’s been a challenging period with the pandemic, particularly for the supply chain. Look what happened in the Suez Canal – things can suddenly impact material costs and availability, and you really have to be more efficient to survive and succeed. Virtual system access can solve some issues and you need to look at data access in a wider net.
Solving problems comes down to better visibility, and proactively solving issues with vendors and enabling construction teams to execute their work. The biggest cause of delays is not being able to provide teams with what they need.
On average 2% of materials are lost or re-ordered, which only factors in the material cost, what is not captured is the duplicated effort of procurement, vendor and shipping costs, all of which have an environmental impact.
As things start to stabilise, APTIM continues to utilize SiteSense to boost efficiencies and solve productivity issues proactively. Integrating with 3D/4D modelling is just the precipice of what we can do. Access to data can help you firm up bids to win work, to make better cost estimates, and AI and ML are the next phase, providing an eco-system of tools.
A key focus for Intelliwave and APTIM is to increase the availability of data, whether it’s creating a data warehouse for visualisations or increasing integrations to provide additional value. We want to move to a more of an enterprise usage phase – up to now it’s been project based – so more people can access data in real time.