May 19, 2020

Product Development Made Easy with OneDesk

Social Media
Cloud Computing
Customer relations management
Product Development
Bizclik Editor
4 min
Product Development Made Easy with OneDesk


In today’s age, brands are always trying to enhance customer engagement and drive product and service innovation. At the same time, major enterprises are seeking social media platforms as a more hands-on way to interact with consumers on a more visually-appealing level. OneDesk is a new program that allows businesses to become more socially connected to customers, partners and employees regarding the product and/or service development process. The social media sphere and cloud programming is assisting in social product development, co-creation and customer-driven innovation and OneDesk provides it all.

The program is a blended suite of SaaS applications and incorporates tools like social media monitoring and engagement, customer feedback management, innovation and ideas management, customer service and help desk, requirements management, project management, release management, and product road mapping.


OneDesk is enterprise-class “social business software” for designed for Product Development and Service Delivery teams. It provides an end-to-end solution for customer feedback, product/service requirements, and project management, all within a single application. OneDesk aims to allow its users to develop products faster and deliver services more efficiently.

OneDesk is offered on an on-demand or Software-as-a-Service (SaaS) basis. This allows your organization to use it to the extent which suits your needs.  OneDesk is feature-rich Enterprise software, meaning that users can utilize the program freely and make use of other programs when the opportunity arises. OneDesk helps put everyone in your product or service delivery team on the same page to deliver exactly what the customer is looking for.

OneDesk is an integrated platform of applications, including social media monitoring, customer feedback and idea management, customer service management, requirements management and project management. OneDesk also has integrated its collaboration tools that permit customers, employees and business partners to connect continuously throughout the entire product and service development process. Businesses of any size can take advantage of the program to facilitate collaboration and product management, while creating a stronger customer base and business at the same time.

One of the biggest perks to using the program is that customers can offer suggestions and feedback to members of the company, making for a well-rounder approach to the creation of a new product. OneDesk allows users to join or watch customer conversations to enhance the development process.


Here is what your business can do with OneDesk:

Engage with your customers and take action. Today, customers are online discussing your products and services. OneDesk helps you leverage social media(Facebook, Twitter, blogs, discussions, etc.) and other web media (email, portals, etc.) to discover what is being said about your brands, industry and competitors.

With OneDesk’s feedback and ideas managementtools, users can easily capture customer suggestions, keep on top of conversations, reply to them, and feed customer input directly into the development process.No feedback is misplaced or lost within the program, but is instead it is properly categorized, responded-to, and acted upon.

Reduce customer service costs. Building strong customer relationships involves resolving customer issues in a timely manner. OneDesk’s integrated help desksolution allows you to automate your customer service, tap into the knowledge base from employees, partners and customers, while creating and managing a community of loyal contributors.

Simplify the requirements and project management processes. OneDesk lets you easily manage and prioritize product and service requirements. A comprehensive project managementand collaboration application addresses the needs of Project Managers and their teams.

Structure the conversation and get the job done. It is important to structure the conversation between employees, partners and customers to deliver business value. Derek Gold, VP of Product Marketing highlights this point: “If collaboration is unstructured, there is a danger of wasting time and generating a lot of noise of uncertain value. OneDesk’s social collaborationtools are directly connected to business goals.” The program includes discussion forums, blogs, chat, idea voting and more.

Visual Product Planning. OneDesk’s product road mapping capabilities provide a dynamic, real-time, view of product plans over time. Users can plan out releases based on available resources, and automatically track their progress as they are executed. Visual plans of costs, work and schedules help companies improve long and short term decision making through more accurate analyses and estimates. This tool eradicates the need of creating roadmaps in external tools.

Flexible product and release structures: Users can now keep track of releases and sub projects with OneDesk. Assign requirements, ideas, issues, and features to releases, ensure nothing slips through the cracks, and plan with confidence.

Combining all of OneDesk’s applications, businesses can create and maintain organizational strategies in the social media sphere while keeping parties briefed on the project’s process. Well-coordinated management of projects will also improve time-to-market and lower product costs and OneDesk is promoting all of its programs to better the experience for business owners.

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Jun 18, 2021

Intelliwave SiteSense boosts APTIM material tracking

3 min
Intelliwave Technologies outlines how it provides data and visibility benefits for APTIM

“We’ve been engaged with the APTIM team since early 2019 providing SiteSense, our mobile construction SaaS solution, for their maintenance and construction projects, allowing them to track materials and equipment, and manage inventory.

We have been working with the APTIM team to standardize material tracking processes and procedures, ultimately with the goal of reducing the amount of time  spent looking for materials. Industry studies show that better management of materials can lead to a 16% increase in craft labour productivity.

Everyone knows construction is one of the oldest industries but it’s one of the least tech driven comparatively. About 95% of Engineering and Construction data captured goes unused, 13% of working hours are spent looking for data and around 30% of companies have applications that don’t integrate. 

With APTIM, we’re looking at early risk detection, through predictive analysis and forecasting of material constraints, integrating with the ecosystem of software platforms and reporting on real-time data with a ‘field-first’ focus – through initiatives like the Digital Foreman. The APTIM team has seen great wins in the field, utilising bar-code technology, to check in thousands of material items quickly compared to manual methods.

There are three key areas when it comes to successful Materials Management in the software sector – culture, technology, and vendor engagement.

Given the state of world affairs, access to data needs to be off site via the cloud to support remote working conditions, providing a ‘single source of truth’ accessed by many parties; the tech sector is always growing, so companies need faster and more reliable access to this cloud data; digital supply chain initiatives engage vendors a lot earlier in the process to drive collaboration and to engage with their clients, which gives more assurance as there is more emphasis on automating data capture. 

It’s been a challenging period with the pandemic, particularly for the supply chain. Look what happened in the Suez Canal – things can suddenly impact material costs and availability, and you really have to be more efficient to survive and succeed. Virtual system access can solve some issues and you need to look at data access in a wider net.

Solving problems comes down to better visibility, and proactively solving issues with vendors and enabling construction teams to execute their work. The biggest cause of delays is not being able to provide teams with what they need.

On average 2% of materials are lost or re-ordered, which only factors in the material cost, what is not captured is the duplicated effort of procurement, vendor and shipping costs, all of which have an environmental impact.

As things start to stabilise, APTIM continues to utilize SiteSense to boost efficiencies and solve productivity issues proactively. Integrating with 3D/4D modelling is just the precipice of what we can do. Access to data can help you firm up bids to win work, to make better cost estimates, and AI and ML are the next phase, providing an eco-system of tools.

A key focus for Intelliwave and APTIM is to increase the availability of data, whether it’s creating a data warehouse for visualisations or increasing integrations to provide additional value. We want to move to a more of an enterprise usage phase – up to now it’s been project based – so more people can access data in real time.


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