Jul 17, 2020

Tata Consultancy Services supports mission critical tech

covid-19
Innovation
Technology
Georgia Wilson
3 min
Fintech
With COVID-19 impacting businesses of all sizes, Tata Consultancy Services maintains its support of mission critical technology...

Since the outbreak of COVID-19, the pandemic has created significant global challenges that have caused widespread disruption. Tata Consultancy Services (TCS) believes “that all global challenges need global solutions. We are engaged with our employees, clients, partners, public institutions, and community organisations to rise to the occasion. As the world comes together to fight this, human endeavor and ingenuity will surely prevail over this crisis,” comments TCS.

Continuing its support of mission critical technology

As a leading technology provider, TCS works with thousands of organisations around the world in order to keep them up and running. 

“We power the financial backbones of several countries, support some of the largest health care and pharmacy companies in the world, manage integrated systems – including online channels – for retail companies, and run technology for governments and public services organisations. The smooth functioning of all these organisations will be vital during a period of lockdown and social distancing,” adds TCS.

With 50 years of experience in location independent work practices, TCS has the capabilities to deploy collaboration platforms, cloud enabled infrastructure and robust security practices to mitigate the challenges presented by COVID-19. “Our clients have trusted TCS to manage their technology. We will continue to keep earning their trust by working together to navigate these difficult times.”

Currently TCS has pledged over US$200mn to protect and empower those affected by the impact of COVID-19, and is working closely with governments and institutional partners. “We are continuously engaged with government authorities, industry chambers and multilateral organisations to support them in ensuring the safety of communities, while keeping critical services operational. Governments in the countries where we operate recognize the IT sector as mission critical in powering functional economies. We are in touch with public institutions to ensure continuity on all fronts.” TCS is also a strategic partner to the World Economic Forum as part of its COVID-19 action platform. 

In addition to its financial pledge and engagement with governments and institutional partners, Tata Sons and Tata Trusts have pledged US$200mn to protect and empower affected communities. The pledge will include the supply of personal protective equipment for frontline medical personnel, respiratory systems, testing kits, modular treatment facilities and training for health workers and the general public. 

Combating COVID-19 with technology

Drawing on its experience in research and innovation, TCS has been utilising its knowledge to deliver disruptive solutions and technology. Since the outbreak of COVID-19, TCS has been leveraging its R&D infrastructure to run multiple projects looking for opportunities to support high priority needs around the world.

“The foremost priority lies in the area of healthcare and vaccine research. Some of our initiatives include the COVID-19 patient tracker, creating a quick and light platform for clinical trials systems to rapidly collate effectiveness data in collaboration with pharma and medical institutions, drug molecule discovery using our patented technology and frameworks and exploring promising ideas for affordable and effective ventilators and kits. These represent just some of the ways we are harnessing our expertise to fight this virus.”

To find out how Workplace Safety and Insurance Board (WSIB) is harnessing TCS’s capabilities, click here! 

 For more information on business topics in the United States and Canada, please take a look at the latest edition of Business Chief North America.

Follow Business Chief on LinkedIn and Twitter. 

Share article

Jun 12, 2021

How changing your company's software code can prevent bias

Deltek
diversity
softwarecode
inclusivity
Lisa Roberts, Senior Director ...
3 min
Removing biased terminology from software can help organisations create a more inclusive culture, argues Lisa Roberts, Senior Director of HR at Deltek

Two-third of tech professionals believe organizations aren’t doing enough to address racial inequality. After all, many companies will just hire a DEI consultant, have a few training sessions and call it a day. 

Wanting to take a unique yet impactful approach to DEI, Deltek, the leading global provider of software and solutions for project-based businesses, took a look at  and removed all exclusive terminology in their software code. By removing terms such as ‘master’ and ‘blacklist’ from company coding, Deltek is working to ensure that diversity and inclusion are woven into every aspect of their organization. 

Business Chief North America talks to Lisa Roberts, Senior Director of HR and Leader of Diversity & Inclusion at Deltek to find out more.

Why should businesses today care about removing company bias within their software code?  

We know that words can have a profound impact on people and leave a lasting impression. Many of the words that have been used in a technology environment were created many years ago, and today those words can be harmful to our customers and employees. Businesses should use words that will leave a positive impact and help create a more inclusive culture in their organization

What impact can exclusive terms have on employees? 

Exclusive terms can have a significant impact on employees. It starts with the words we use in our job postings to describe the responsibilities in the position and of course, we also see this in our software code and other areas of the business. Exclusive terminology can be hurtful, and even make employees feel unwelcome. That can impact a person’s desire to join the team, stay at a company, or ultimately decide to leave. All of these critical actions impact the bottom line to the organization.    

Please explain how Deltek has removed bias terminology from its software code

Deltek’s engineering team has removed biased terminology from our products, as well as from our documentation. The terms we focused on first that were easy to identify include blacklist, whitelist, and master/slave relationships in data architecture. We have also made some progress in removing gendered language, such as changing he and she to they in some documentation, as well as heteronormative language. We see this most commonly in pick lists that ask to identify someone as your husband or wife. The work is not done, but we are proud of how far we’ve come with this exercise!

What steps is Deltek taking to ensure biased terminology doesn’t end up in its code in the future?

What we are doing at Deltek, and what other organizations can do, is to put accountability on employees to recognize when this is happening – if you see something, say something! We also listen to feedback our customers give us and have heard their feedback on this topic. Those are both very reactive things of course, but we are also proactive. We have created guidance that identifies words that are more inclusive and also just good practice for communicating in a way that includes and respects others.

What advice would you give to other HR leaders who are looking to enhance DEI efforts within company technology? 

My simple advice is to start with what makes sense to your organization and culture. Doing nothing is worse than doing something. And one of the best places to start is by acknowledging this is not just an HR initiative. Every employee owns the success of D&I efforts, and employees want to help the organization be better. For example, removing bias terminology was an action initiated by our Engineering and Product Strategy teams at Deltek, not HR. You can solicit the voices of employees by asking for feedback in engagement surveys, focus groups, and town halls. We hear great recommendations from employees and take those opportunities to improve. 

 

Share article