May 19, 2020

VoIP taking Canada and the world by storm

Adam Groff
3 min
VoIP taking Canada and the world by storm

When it comes to efficient communications, VoIP technology is changing the business landscape for the better.

From the features to the flexibility, voice over Internet calling is meeting the needs of businesses across Canada and the rest of the world.

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Here are just a few ways VoIP calling is benefiting Canada and the global workplace:

VoIP and Canadian businesses

Voice over Internet protocol is growing in popularity with businesses and industries of all types.

In fact, according to a recent VoIP Market Analysis, VoIP communications is predicted to be an $80 billion industry by the year 2017. One major player in the growth of VoIP is Canada.

From Vancouver to Toronto and every city in between, Canadian businesses are making the switch to VoIP.

As one of the top 10 VoIP countries in the world in terms of usage, Canada already has more than five million subscribers. With the benefits that VoIP phone service provides the workplace, this number is expected to grow in the coming years.

Hassle-free integration

The first question most businesses have when adopting a new technology is how difficult the integration process will be. Technology upgrades usually result in a lengthy installation process with long periods of downtime, but not with VoIP.

Because VoIP works over the Internet, there is minimal hardware to install and little to no wiring or cables involved. VoIP providers take care of downloading and maintaining all calling software and can do so remotely.

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Likewise, businesses can choose to use their existing hardware or upgrade to VoIP telephones - both options are plug-and-play, which also reduces integration downtime.

Mobile calling

As the following article looks at, Voice over Internet calling is creating a more mobile business environment, which is exactly how VoIP is enabling the global workplace to increase its communications.

Most VoIP providers offer mobile and remote calling that allows on the go employees to receive and place originating calls from anywhere in the world.

With the VoIP call-forwarding feature, calls that originate in the office can automatically forward to an employee's home, secondary office, or mobile device.

In addition, calls placed from remote locations can use the same number and extension as the employee's office phone, which helps globalize the workplace.

Increased efficiency and productivity

Communications efficiency is an important part of the business world. VoIP calling helps increase calling efficiency and office productivity in a number of ways.

For starters, the latest VoIP software uses peer-to-peer technology, which allows for the direct flow of call traffic between two calling points. This reduces server congestion and allows businesses to handle more calls at once.

In addition, VoIP calling features also allow for more communications productivity. Most VoIP services offer virtual voice meetings, auto attendant, video conferencing, document sharing, and much more. All of these features help create a more productive workplace.

VoIP is also a maintenance-free communications technology.

Service providers take care of all the VoIP system upgrades and updates remotely, which allows businesses to concentrate on more important matters.

From the ease of integration to the mobile capabilities, it's plain to see that the Canadian business world and beyond are benefiting from VoIP.

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About the Author: Adam Groff is a freelance writer and creator of content. He writes on a variety of topics including business communications and customer outreach.

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Jun 12, 2021

How changing your company's software code can prevent bias

Lisa Roberts, Senior Director ...
3 min
Removing biased terminology from software can help organisations create a more inclusive culture, argues Lisa Roberts, Senior Director of HR at Deltek

Two-third of tech professionals believe organizations aren’t doing enough to address racial inequality. After all, many companies will just hire a DEI consultant, have a few training sessions and call it a day. 

Wanting to take a unique yet impactful approach to DEI, Deltek, the leading global provider of software and solutions for project-based businesses, took a look at  and removed all exclusive terminology in their software code. By removing terms such as ‘master’ and ‘blacklist’ from company coding, Deltek is working to ensure that diversity and inclusion are woven into every aspect of their organization. 

Business Chief North America talks to Lisa Roberts, Senior Director of HR and Leader of Diversity & Inclusion at Deltek to find out more.

Why should businesses today care about removing company bias within their software code?  

We know that words can have a profound impact on people and leave a lasting impression. Many of the words that have been used in a technology environment were created many years ago, and today those words can be harmful to our customers and employees. Businesses should use words that will leave a positive impact and help create a more inclusive culture in their organization

What impact can exclusive terms have on employees? 

Exclusive terms can have a significant impact on employees. It starts with the words we use in our job postings to describe the responsibilities in the position and of course, we also see this in our software code and other areas of the business. Exclusive terminology can be hurtful, and even make employees feel unwelcome. That can impact a person’s desire to join the team, stay at a company, or ultimately decide to leave. All of these critical actions impact the bottom line to the organization.    

Please explain how Deltek has removed bias terminology from its software code

Deltek’s engineering team has removed biased terminology from our products, as well as from our documentation. The terms we focused on first that were easy to identify include blacklist, whitelist, and master/slave relationships in data architecture. We have also made some progress in removing gendered language, such as changing he and she to they in some documentation, as well as heteronormative language. We see this most commonly in pick lists that ask to identify someone as your husband or wife. The work is not done, but we are proud of how far we’ve come with this exercise!

What steps is Deltek taking to ensure biased terminology doesn’t end up in its code in the future?

What we are doing at Deltek, and what other organizations can do, is to put accountability on employees to recognize when this is happening – if you see something, say something! We also listen to feedback our customers give us and have heard their feedback on this topic. Those are both very reactive things of course, but we are also proactive. We have created guidance that identifies words that are more inclusive and also just good practice for communicating in a way that includes and respects others.

What advice would you give to other HR leaders who are looking to enhance DEI efforts within company technology? 

My simple advice is to start with what makes sense to your organization and culture. Doing nothing is worse than doing something. And one of the best places to start is by acknowledging this is not just an HR initiative. Every employee owns the success of D&I efforts, and employees want to help the organization be better. For example, removing bias terminology was an action initiated by our Engineering and Product Strategy teams at Deltek, not HR. You can solicit the voices of employees by asking for feedback in engagement surveys, focus groups, and town halls. We hear great recommendations from employees and take those opportunities to improve. 


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