Aug 11, 2020

ServiceNow: Driving Digitalisation With McDermott

ServiceNow
McDermott
Digital Transformation
Jack Grimshaw
2 min
ServiceNow: Driving Digitalisation With McDermott
As an essential partner of McDermott International, a company focused on in July’s Business Chief North America, we’re taking a closer look at Servi...

ServiceNow, an industry-leading provider of SaaS solutions, works closely with McDermott to improve digitalisation journeys and make the modern workforce more intuitive, innovative and technologically enabled, with automation and other digital experiences.

Speaking to the company’s Director of Enterprise Sales, Kevin Galloway, and its Advisory Solution Consultant, Sunny Mahato, Business Chief North America has learned how the two companies have been effectively working together to deliver on the mission of improving the overall employee experience, whilst also making the world work better for people.

The key strategic alliance formed between ServiceNow and McDermott helps both organisations in their bids to achieve the plans set out in digital strategies. Speaking to Business Chief, Kevin Galloway said “Before McDermott brought in ServiceNow, they had a very manual process. If there was an issue, it would have to be passed around different employees until it reached the right person. With ServiceNow, we automate that process.”

Following from Galloway’s comments, Sunny Mahato added “McDermott doesn’t have to worry about maintaining or managing the servers, or having people go into the office to look after it. It’s all driven from the cloud.” The experienced technology leader, Mahato, believes ServiceNow’s solutions provide McDermott with significant value, streamlining the company’s operations significantly.

Before its collaboration with ServiceNow, McDermott was operating with no real way of tracking its inventory or streamlining any of its processes, especially those in HR. According to Galloway, the cost savings that ServiceNow has been able to generate for McDermott have been significant. 

“McDermott went from 100% manual intervention and spreadsheets to now running our platform, which they now use as ERP,” Galloway explains. “They track millions of dollars of assets automatically through our platform and their onboarding process has transformed from a manual process to a workflow which streamlines that process.”

As the partnership between McDermott and ServiceNow continues to grow, the aim is for artificial intelligence (AI) technology to be implemented into the platform, along with machine learning (ML) solutions. The introduction of these innovations would help to drive autonomy throughout McDermott’s operations.

“The world is going more mobile, particularly because of COVID-19,” explains Galloway. “Working from home isn’t going to go away, so being a cloud-based mobile platform provider has become more important than ever. The ability to connect through and automated fashion is vital.”

The only way the partnership will continue to see such significant success in the market will be to attack the future with improved agility and a lean approach, which the implementation of AI and ML technologies will help to do. 

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Jun 14, 2021

Giving efficiency the full throttle at NASCAR

CDW
NASCAR
3 min
CDW is a leading provider of information technology solutions, optimized business workflow and data capture systems for the auto racing company.

The NASCAR organization has long been synonymous with speed, agility and innovation. And so by extension, partnerships at NASCAR hold a similar reputation. One such partner for the organization has been CDW – a leading multi-brand provider of information technology solutions to businesses, government, education and healthcare customers in the United States, the United Kingdom and Canada. CDW provides a broad array of products and services ranging from hardware and software to integrated IT solutions such as security cloud hybrid infrastructure and digital experience. Customer need is the driving force at CDW, and the company helps clients by delivering integrated services solutions that maximize their technology investment. So how does CDW help their customers achieve their business goals? Troy Okerberg, Field Sales Manager - North Florida at CDW adds “We strive to provide our customers with full stack expertise, helping them design, orchestrate and manage technologies that drive their business outcomes.” 

NASCAR acquired International Speedway Corporation (ISC) in 2019, merging its operations into one, new company moving forward. The merger represents an important step forward for NASCAR as the sport creates a unified vision to embrace its long history of exciting, family-oriented racing experiences while developing strategic growth initiatives that will drive the passion of core fans and attract the next generation of race fans. CDW has been instrumental in bringing the two technology environments together to enable collaboration and efficiency as one organization. Starting with a comprehensive analysis of all of NASCAR’s vendors, CDW created a uniform data platform for the data center environment across the NASCAR-ISC organization. The IT partner has also successfully merged the two native infrastructure systems together, while analyzing, consulting and providing an opportunity to merge Microsoft software licenses as well. 

2020 turned into a tactical year for both organizations with the onset of the pandemic and CDW has had to react quickly to the changing scenario. Most of the initial change included building efficiencies around logistics, like equipment needing to be delivered into the hands of end users who switched to a virtual working environment almost overnight. CDW’s distribution team worked tirelessly to ensure that all customers could still access the products that they were purchasing and needed for their organizations throughout the COVID timeframe. Okerberg adds that today, CDW continues to optimize their offering by hyper-localizing resources as well as providing need-based support based on the size and complexity of their accounts. Although CDW still operates remotely, the company commits to adapting to the changing needs of their clients, NASCAR in particular. Apart from the challenges that COVID-19 brought to the organization, another task that CDW had been handed was to identify gaps and duplicates in vendor agreements that the two former single-entity organizations had in place and align them based on services offered. CDW further helps identify and provide the best solution from a consolidation standpoint of both hardware and software clients so that the new merged organization is equipped with the best of what the industry has to offer. 

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