ServiceNow: Driving Digitalisation With McDermott
ServiceNow, an industry-leading provider of SaaS solutions, works closely with McDermott to improve digitalisation journeys and make the modern workforce more intuitive, innovative and technologically enabled, with automation and other digital experiences.
Speaking to the company’s Director of Enterprise Sales, Kevin Galloway, and its Advisory Solution Consultant, Sunny Mahato, Business Chief North America has learned how the two companies have been effectively working together to deliver on the mission of improving the overall employee experience, whilst also making the world work better for people.
The key strategic alliance formed between ServiceNow and McDermott helps both organisations in their bids to achieve the plans set out in digital strategies. Speaking to Business Chief, Kevin Galloway said “Before McDermott brought in ServiceNow, they had a very manual process. If there was an issue, it would have to be passed around different employees until it reached the right person. With ServiceNow, we automate that process.”
Following from Galloway’s comments, Sunny Mahato added “McDermott doesn’t have to worry about maintaining or managing the servers, or having people go into the office to look after it. It’s all driven from the cloud.” The experienced technology leader, Mahato, believes ServiceNow’s solutions provide McDermott with significant value, streamlining the company’s operations significantly.
Before its collaboration with ServiceNow, McDermott was operating with no real way of tracking its inventory or streamlining any of its processes, especially those in HR. According to Galloway, the cost savings that ServiceNow has been able to generate for McDermott have been significant.
“McDermott went from 100% manual intervention and spreadsheets to now running our platform, which they now use as ERP,” Galloway explains. “They track millions of dollars of assets automatically through our platform and their onboarding process has transformed from a manual process to a workflow which streamlines that process.”
As the partnership between McDermott and ServiceNow continues to grow, the aim is for artificial intelligence (AI) technology to be implemented into the platform, along with machine learning (ML) solutions. The introduction of these innovations would help to drive autonomy throughout McDermott’s operations.
“The world is going more mobile, particularly because of COVID-19,” explains Galloway. “Working from home isn’t going to go away, so being a cloud-based mobile platform provider has become more important than ever. The ability to connect through and automated fashion is vital.”
The only way the partnership will continue to see such significant success in the market will be to attack the future with improved agility and a lean approach, which the implementation of AI and ML technologies will help to do.
CGI: Driving local solutions with global expertise
Embrace digital transformation and infuse it with a spirit of agility, is the message to the public sector from Aleta Jeffress, CGI Senior Vice President Consulting Services.
“We partner with clients to drive value and innovation,” said Jeffress who has been working with the US City of Mesa, AZ on their digital journey for their local citizens.
Founded in 1976, CGI is one of the largest IT and business consulting services firms in the world. It is insights-driven and outcomes-based to help accelerate return on investments. CGI operates across 21 industries in 400 locations and provides scalable and sustainable services that are informed globally and delivered locally.
“We have expertise in developing and executing strategies to help companies transform their IT to align with the business through cloud strategies, application rationalization, modernization and outsourcing,” said Jeffress speaking from the Denver CGI offices.
“Digital change can be exhausting, but take the opportunity to embrace it and look for new opportunities,” said Jeffress who pointed out projects should have a sense of agility and specific focus on the end-user.
“This can be a big culture change for some clients but by making sure your implementations are not a big bang theory but you can take smaller chunks which you’re able to do over and over again as it's just going to continue to evolve,” she said.
Informed globally and delivered locally
Commenting on CGI’s partnership with the City of Mesa, Jeffress said: “We are providing a solution that has a lower cost of ownership and helps them streamline business processes and helps increase efficiency.
“The City sought a single source of truth for their ERP business processes. With CGI Advantage, they found a partner in their digital transformation journey with a configurable, unified solution that supports their HR, financial management, and performance budgeting business processes.
“With CGI Advantage, the City is working with a single source of truth that lowers total cost of ownership, streamlines business processes, and increases efficiency - additional benefits include:
• A decrease in customizations and staffing requirements resulting in faster upgrade cycles.
• Empowering HR resources to focus on strategic efforts by removing the need for manual and duplicate data entry.
• Increased accuracy with reporting.
• Process improvements shifting from customized or paper-based processes to automated processes.
• Increased pay transparency and accuracy by leveraging process improvements and configurable support
A trusted partner
“CGI is a company that focuses very intently and very intentionally on delivery - that is something that really sets us apart,” said Jeffress.
“We have an internal process where we meet with clients twice a year to ask a specific set of questions. How our clients answer those questions allows us to be sure we are aligned and can be a trusted partner with all of our clients.”
“As an international company, we can provide key resources when our clients need it in a very timely manner,” she said.
Reflecting on the challenges posed by COVID-19 Jeffress said there had been a true evolution in technology services.