ServiceNow: Driving Digitalisation With McDermott
ServiceNow, an industry-leading provider of SaaS solutions, works closely with McDermott to improve digitalisation journeys and make the modern workforce more intuitive, innovative and technologically enabled, with automation and other digital experiences.
Speaking to the company’s Director of Enterprise Sales, Kevin Galloway, and its Advisory Solution Consultant, Sunny Mahato, Business Chief North America has learned how the two companies have been effectively working together to deliver on the mission of improving the overall employee experience, whilst also making the world work better for people.
The key strategic alliance formed between ServiceNow and McDermott helps both organisations in their bids to achieve the plans set out in digital strategies. Speaking to Business Chief, Kevin Galloway said “Before McDermott brought in ServiceNow, they had a very manual process. If there was an issue, it would have to be passed around different employees until it reached the right person. With ServiceNow, we automate that process.”
Following from Galloway’s comments, Sunny Mahato added “McDermott doesn’t have to worry about maintaining or managing the servers, or having people go into the office to look after it. It’s all driven from the cloud.” The experienced technology leader, Mahato, believes ServiceNow’s solutions provide McDermott with significant value, streamlining the company’s operations significantly.
Before its collaboration with ServiceNow, McDermott was operating with no real way of tracking its inventory or streamlining any of its processes, especially those in HR. According to Galloway, the cost savings that ServiceNow has been able to generate for McDermott have been significant.
“McDermott went from 100% manual intervention and spreadsheets to now running our platform, which they now use as ERP,” Galloway explains. “They track millions of dollars of assets automatically through our platform and their onboarding process has transformed from a manual process to a workflow which streamlines that process.”
As the partnership between McDermott and ServiceNow continues to grow, the aim is for artificial intelligence (AI) technology to be implemented into the platform, along with machine learning (ML) solutions. The introduction of these innovations would help to drive autonomy throughout McDermott’s operations.
“The world is going more mobile, particularly because of COVID-19,” explains Galloway. “Working from home isn’t going to go away, so being a cloud-based mobile platform provider has become more important than ever. The ability to connect through and automated fashion is vital.”
The only way the partnership will continue to see such significant success in the market will be to attack the future with improved agility and a lean approach, which the implementation of AI and ML technologies will help to do.
How AWS helps NASCAR delight its fans
AWS needs no introduction to readers of Technology Magazine but we rarely get an opportunity to look closely at how it serves the sports sector. All major sports draw in a huge supporter base that they want to nurture and support. Technology is the key to every major sports organization and enabling this is the driving force for AWS, says Matt Hurst, Head of Global Sports Marketing and Communications for AWS. “In sports, as in every industry, machine learning and artificial intelligence and high performance computing are helping to usher in the next wave of technical sports innovation.”
AWS approaches sports in three principal areas. “The first is unlocking data’s potential: leagues and teams hold vast amounts of data and AWS is enabling them to analyze that data at scale and make better, more informed decisions. The second is engaging and delighting fans: with AWS fans are getting deeper insights through visually compelling on-screen graphics and interactive Second Screen experiences. And the third is rapidly improving sports performance: leagues and teams are using AWS to innovate like never before.”
Among the many global brands that partner with AWS are Germany's Bundesliga, the NFL, F1, the NHL, the PGA Tour and of course NASCAR. NASCAR has worked with AWS on its digital transformation (migrating it's 18 petabyte video archive containing 70 years of historical footage to AWS), to optimize its cloud data center operations and to enable its global brand expansion. AWS Media Services powers the NASCAR Drive mobile app, delivering broadcast-quality content for more than 80 million fans worldwide. The platform, including AWS Elemental MediaLive and AWS Elemental MediaStore, helps NASCAR provide fans instant access to the driver’s view of the race track during races, augmented by audio and a continually updated leaderboard. “And NASCAR will use our flagship machine learning service Amazon SageMaker to train deep learning models to enhance metadata and video analytics.”
Using AWS artificial intelligence and machine learning, NASCAR aims to deliver even more fan experiences that they'd never have anticipated. “Just imagine a race between Dale Earnhardt Sr and Dale Jr at Talladega! There's a bright future, and we're looking forward to working with NASCAR, helping them tap into AWS technology to continue to digitally transform, innovate and create even more fan experiences.”
Just as AWS is helping NASCAR bridge that historical gap between the legacy architecture and new technology, more customers are using AWS for machine learning than any other provider. As an example, who would have thought five years ago that NFL would be using ML to predict and prevent injury to its players? Since 2017, the league has utilized AWS as its official cloud and ML provider for the NFL Next Gen Stats (NGS) platform, which provides real-time location data, speed, and acceleration for every player during every play on every inch of the field. “One of the most potentially revolutionary components of the NFL-AWS partnership,” says Matt Hurst, “is the development of the 'Digital Athlete,' a computer simulation model that can be used to replicate infinite scenarios within the game environment—including variations by position and environmental factors, emphasizing the league's commitment to player safety.”