Thomas P. Novak

Thomas P. Novak

AVP/Digital

Thomas P. Novak, AVP/Digital at Visions Federal Credit Union, discusses member-centric digital transformation during COVID-19...

Thomas P. Novak is a vastly experienced financial services leader. Today, he is AVP/Digital at Visions Federal Credit Union, where he is directly responsible for the digital strategy of the organization and overseeing all digital banking, digital payments, and the operations of public and secure digital platforms. 

Novak has been at Visions for nine years, but, across his entire career, digital transformation has been a consistent narrative. It gives him a unique perspective into what lies at the heart of a successful digital financial services leader.

“I’ve had 12+ years in a leadership role, both in the banking environment and, more recently, in the credit union space,” he explains. “Leadership is important, of course, in terms of delivering products and services to an end user – in our case, a member – but, as digital transformation has increased, it’s become more about culture and mindset. A good digital leader is charged with cultivating and advancing the organization across several fronts. 

“This has become even more important with the COVID-19 crisis. The spotlight has been put on ‘digital’ even more. And, because that’s guided by a human-centered approach, a leader must also have empathy and be able to balance what's best for the business with how that impacts consumers, members, and the entire ecosystem.”

At Visions, unlike his work in banking, Novak is focused on implementing technology for a very defined and singular purpose: the member. It is a unique proposition that, unlike some digital leaders, means that any technology adoption or consideration must be centered around the individual. “In the credit union space, we solely work on behalf of our members, regardless of how much money an individual has. Our products and services are based on a doctrine of fairness. That fundamental difference really drives how I move forward with digital transformation.”

Read the Visions Federal Credit Union story in the brochure 

Share
Share
Author

Featured Interviews

Featured

Manu Gopinath

Chief Operating Officer, UST

Manu Gopinath, Chief Operating Officer at UST, on building success based on core values of humility, humanity, and integrity

Read More

Niranjan Ramsunder

Chief Technology Officer, UST

UST Chief Technology Officer Niranjan Ramsunder explains how the billion-dollar company delivers innovative digital transformations for clients

Read More
The fundamental question is always how much control am I willing to lose versus how much risk I want to reduce when moving to the cloud, and then making a choice based on the business value
Niranjan Ramsunder
Chief Technology Officer, UST

George Whyte

Managing Director, Australia Pacific and Global Mining Sector Leader at Aggreko

Rod Saffy and George Whyte are passionate advocates of inclusivity and believe in close communication with their regional customers

Read More

Douglas Benalan

CIO

Doug Benalan loves his work as a transformational CIO, one whose personal mantra is “perfection through continuous improvement.”

Read More

Collin Boyce

Chief Information Officer at City of Tucson

Musician and CIO who is orchestrating to bridge the digital divide in Tucson, Arizona to provide connectivity for virtual learning and healthcare

Read More

Manu Gopinath

Chief Operating Officer, UST

Manu Gopinath, Chief Operating Officer at UST, on building success based on core values of humility, humanity, and integrity

Read More