What is Jamie Dimon's AI Strategy for JPMorgan Chase?

Jamie Dimon, CEO of JPMorgan Chase, has urged business leaders to develop comprehensive strategies for managing AI-driven workforce disruption, emphasising the need for proactive planning from both corporate executives and governments.

Speaking at the company's annual investor day in January 2025, Jamie told investors: "I'm not predicting [it] can be a problem. I'm simply saying now's the time to start thinking about what you do if it does."

The warning comes as organisations worldwide grapple with the implications of artificial intelligence on their workforces. The UK Government already has foundational AI training courses for UK workers, with plans to upskill 10 million people in AI.

This training is designed to equip people with practical AI skills for the workplace in efforts to create more high-skilled jobs.

However, Jamie's leadership approach demonstrates that acknowledging the challenges does not mean avoiding the technology. He says that JPMorgan Chase had no interest in burying its "head in the sand" in regard to developments in AI.

Leading through technological transformation

Under Jamie's leadership, JPMorgan Chase has been integrating AI into its daily operations significantly, reportedly investing US$2bn annually into the technology. According to the company, more than 60% of its workforce are actively using in-house AI tools – which have over 450 use cases – to boost their productivity.

This includes streamlining administrative tasks like performance reviews and generating text using prompts to complex, research-led jobs. The company uses its own LLM suite, which acts as a research analyst by summarising long, complicated documents such as SEC filings and generating reports.

For investment research the company has developed a multi-agent AI system called 'Ask David' – David standing for data, analytics, visualisation, insights and decision-making – which processes data to automate multi-step tasks in investment research.

Jamie's leadership philosophy centres on supporting employees through technological transitions rather than simply replacing them. He says the company has "huge redeployment plans" for its people.

He says to investors: "We spoke about it today, and we have to up that a little bit so we can take people who are displaced – and we have displaced people from AI – and we offer them other jobs."

Strategic redeployment and upskilling initiatives

To prepare employees for changes to their roles, JPMorgan Chase has invested significantly in employee training through its "AI Made Easy" upskilling initiative. This initiative is designed to educate employees at the company on how to use AI in their daily roles, covering foundational AI knowledge, prompt engineering, compliance rules and department-specific use cases.

Derek Waldron, Chief Analytics Officer at JPMorgan Chase, explains the company's segmented approach to training in an interview with McKinsey & Company. He says: "Training needs are varied, just like AI applications. The best way to approach this is segment by segment.

"First, the employee base at large: we need to train them to get comfortable using and understanding AI tools now available and think about how to put them to good use daily."

Jamie's leadership perspective extends beyond technical capabilities. In an interview with Fox News on 12 December 2025, he says he believes soft skills are one of the most important areas employees can develop to remain competitive.

He says: "My advice to people would be critical thinking, learn skills, learn your EQ [emotional quotient], learn how to be good in a meeting, how to communicate, how to write. You'll have plenty of jobs".