Fulcrum Digital: a partner for digital transformation
Currently collaborating with as it seeks to digitally disrupt the industry and tackle COVID-19 disruption, Fulcrum Digital prides itself on an innate understanding of agility’s place in driving evolution and increasing value.
As such, it is an organisation finely-tuned to innovation, which, in turn, keeps it focused on the latest technologies, their application in the market and how they will shape important sectoral changes.
Valuing collaboration, growth, quality, transparency and innovation as its most important core tenets, Fulcrum is on a dedicated mission to become a leading authority on the subject of digital transformation.
Keeping pace with change
Offering based on the specific industries that it serves, Fulcrum’s include banking, payments and retail payments. As well as a strong tech focus, the company also enthuses the importance of the customer experience, which it should be indivisible from.
“FFS Consultants are constantly helping clients identify new ways to stay ahead of the most complex issues of the day – across areas of analytics, business model transformation, customer transformation, risk, compliance, technology transformation and others,” said the company on its website.
Fulcrum considers that the quality of its customer experience derives from a trifecta of:
- Superior processes and technologies
- Over 1,000 years of combined team expertise
- Deeply-rooted customer relationships
Leveraging microservices, serverless computing and cloud, the platform features plug-and-play functionality for ease of use.
“It has the agility to adapt to upgrading technologies and applications and roll out new versions of applications to end customers. It has tremendously faster go-to-market with cloud-based applications. It eliminates version-lock by ensuring customisations automatically migrate when upgrading to a new release.”
Easing the journey
These include but are not limited to:
- Open banking
- Fraud prevention
- Real-time payments
CGI: Driving local solutions with global expertise
Embrace digital transformation and infuse it with a spirit of agility, is the message to the public sector from Aleta Jeffress, CGI Senior Vice President Consulting Services.
“We partner with clients to drive value and innovation,” said Jeffress who has been working with the US City of Mesa, AZ on their digital journey for their local citizens.
Founded in 1976, CGI is one of the largest IT and business consulting services firms in the world. It is insights-driven and outcomes-based to help accelerate return on investments. CGI operates across 21 industries in 400 locations and provides scalable and sustainable services that are informed globally and delivered locally.
“We have expertise in developing and executing strategies to help companies transform their IT to align with the business through cloud strategies, application rationalization, modernization and outsourcing,” said Jeffress speaking from the Denver CGI offices.
“Digital change can be exhausting, but take the opportunity to embrace it and look for new opportunities,” said Jeffress who pointed out projects should have a sense of agility and specific focus on the end-user.
“This can be a big culture change for some clients but by making sure your implementations are not a big bang theory but you can take smaller chunks which you’re able to do over and over again as it's just going to continue to evolve,” she said.
Informed globally and delivered locally
Commenting on CGI’s partnership with the City of Mesa, Jeffress said: “We are providing a solution that has a lower cost of ownership and helps them streamline business processes and helps increase efficiency.
“The City sought a single source of truth for their ERP business processes. With CGI Advantage, they found a partner in their digital transformation journey with a configurable, unified solution that supports their HR, financial management, and performance budgeting business processes.
“With CGI Advantage, the City is working with a single source of truth that lowers total cost of ownership, streamlines business processes, and increases efficiency - additional benefits include:
• A decrease in customizations and staffing requirements resulting in faster upgrade cycles.
• Empowering HR resources to focus on strategic efforts by removing the need for manual and duplicate data entry.
• Increased accuracy with reporting.
• Process improvements shifting from customized or paper-based processes to automated processes.
• Increased pay transparency and accuracy by leveraging process improvements and configurable support
A trusted partner
“CGI is a company that focuses very intently and very intentionally on delivery - that is something that really sets us apart,” said Jeffress.
“We have an internal process where we meet with clients twice a year to ask a specific set of questions. How our clients answer those questions allows us to be sure we are aligned and can be a trusted partner with all of our clients.”
“As an international company, we can provide key resources when our clients need it in a very timely manner,” she said.
Reflecting on the challenges posed by COVID-19 Jeffress said there had been a true evolution in technology services.