Marketing Lessons from London
The London Olympics were the first-ever social media Olympics. Twitter, Facebook, YouTube and other social media platforms transformed the way spectators watch, share and communicate about the competition and athletes. As marketers prepare for the 2016 Olympics in Rio de Janeiro, they know the bar for related social media content is set even higher.
While Olympics organizers are preparing Brazil’s infrastructure for a flood of international visitors, here’s what brands who are preparing advertising campaigns for the 2016 Games need to know:
- Thirst for content is international. The staggering online audience for the 2012 Games (an estimated 55 million global viewers) underscores the growing demand for high-quality, multicultural information on the Internet. Advertisers and sponsors need to begin creating videos, blogs, images, infographics and more – all optimized for a global audience. Microsoft media experts predict that by 2014, more than 220 million people around the world will head to their PCs or mobile devices instead of their television sets to watch programming. And less than half of that population speaks English.
- Content must be inclusive. The Olympics promote unity and celebration of cultural diversity. As such, the online content around the Games must be a reflection of many countries and languages. Global spectators have the expectation that they can go to the Internet and easily watch, understand, and enjoy social media content that crosses language and cultural barriers.
- Social media beats broadcast. Brands that launched social media campaigns supporting the London Games saw online mentions of their company names more than double during the two-week duration of the Olympics, according to a recent study by social media analyst firm Bluefin Labs. Further, The New York Times reported that NBC saw a huge surge in last-minute Olympics advertising insertion requests specifically for web-based video content. For the first time in Olympics history, brands were willing to pay higher rates for online video advertising insertions than for network TV ads.
London success story: making a global video sensation
Social media marketers preparing their campaigns for the 2016 Olympics should look at the success of Santa Monica, Calif.-based digital advertising agency The ZiZo Group. The agency, specializing in the creation of social media content, was hired by a major U.S. sponsor as part of the largest social media video campaign in Olympic history, “Raising an Olympian,” a collection of inspiring profiles of the moms of international Olympic athletes. The agency traveled the globe for nearly a year to film 21 videos for the series. The clips were created in 10 different languages in addition to English and began airing on the Internet in April – a full three months before the opening ceremonies of the London Olympics.
For a global project of this scope, the creative team knew that accurate language translation and cultural localization of the content would be vital to viewer engagement. That’s why The ZiZo Group partnered with a language service provider during the entire production process, from script creation to post-production subtitles. The clips were shot in each interview subject’s native language, and then translated and/or subtitled. Source languages included French, German, Spanish, Italian, Polish, Russian, Ukrainian, Turkish and two Indian dialects. Viewers from all over the world have watched and shared the videos, even months after the Olympics ended.
Looking ahead: all eyes on Rio
Keep in mind that while Portuguese remains the primary language of Brazil, most consumers in this country are bilingual at the least. Other languages spoken there include Spanish, German, and several indigenous languages. Just appealing to the consumer base in Brazil will require a multilingual social media strategy; now widen that to the world stage, who will be eager to once again leverage the Internet to connect and share their Olympics experiences.
With four years to prepare, brands hoping to maximize their investment in a presence at the Rio Olympics have time to refine their strategies. To succeed, these strategies must include messages in multiple languages that are inclusive and culturally sensitive. With the first social media Olympics behind us, the pressure in 2016 will be greater than ever before to make sure the right messages are reaching the right people – in the language they prefer.
About the author: Liz Elting co-founded TransPerfectin 1992. Today, TransPerfect is the world’s largest privately held provider of language and business services, with more than $300 million in revenue. The company operates in 70 countries with more than 2,000 employees worldwide. Elting oversees the day-to-day operations of the company, headquartered in New York City. Elting has earned numerous awards for her outstanding entrepreneurship, including Working Woman's Entrepreneurial Excellence Award for Customer Service, the Ernst & Young Entrepreneur of the Year Award, and American Express and Entrepreneur’s Woman of the Year Award.
Dark Wolf: accelerating security for USAF
As a small company whose biggest customers are the Department of Defense and the Intelligence Community, Dark Wolf Solutions (Dark Wolf) is a triple-threat, specializing in Cybersecurity, Software and DevOps, and Management Solutions. Dark Wolf secures and tests cloud platforms, develops and deploys applications, and offers consultancy services performing system engineering, system integration, and mission support.
The break for Dark Wolf came when the Department of Defense decided to explore software factories. Rick Tossavainen, Dark Wolf’s CEO, thinks it was an inspired path for the DoD to take. “It was a really great decision,” he says, “Let’s pull our people together as part of this digital transformation and recreate what Silicon Valley startup firms typically have. Let’s get into commercial facilities where we have open windows and big whiteboards and just promote ideation and collaboration. And it creates this collaborative environment where people start creating things much more rapidly than before.”
It has been, Tossavainen says, “amazing to watch” and has energized the Federal Contracting Sector with an influx of new talent and improved working environments that foster creativity and innovative ways of approaching traditional problems.
“We originally started working with the US Air Force about three years ago. The problem was at the time you could develop all the software you wanted but you couldn’t get it into production – you had to go through the traditional assessment and authorization process. I talked to Lauren Knausenberger and she told me about Kessel Run and what eventually came out of this was the DoD’s first continuous ATO [Authority To Operate].”
The secret to Dark Wolf’s success – and its partnerships with USAF and Space Force – lies in a client-first attitude. “We’re not looking to maximise revenue,” Tossavainen explains. “We tell all of our employees, if you’re ever faced with an issue and you don’t know how to resolve it, and one solution is better for the customer and the second is better for Dark Wolf, you always do number one. We’ve just got to take care of our customers, and I look for other partners that want to do that. And let’s work together so that we can bring them the best answer we can.”
Rapid releases and constant evolution of software are common themes among USAF’s partners. Like many firms operating in the commercial and public sector spaces, Dark Wolf leads with a DevSecOps approach.
“Failure is tolerated,” says Tossavainen. “If it’s not going the right way in three months, let’s adjust. Let’s rapidly change course. And you can tell really quickly if something’s going to be successful or not, because they’re doing deployments multiple times a day – to the customer.”