May 19, 2020

COVID-19: the rise of cyber threats and how to combat them

Cyber Security
Brittany Hill
3 min
COVID-19: the rise of cyber threats and how to combat them

Business Chief USA, takes a look at the ways in which organisations can combat the rise of cyber threats during a pandemic, according to Verizon.

Reflecting on the global situation with the coronavirus continuing to spread, Verizon contemplates on something American businessman and philanthropist John Rockefeller once said, “I always tried to turn every disaster into an opportunity,” an approach the organisation is seeing a rise in criminals.

In a recent report from Recorded Future, it has been confirmed that thousands of fake coronavirus-related websites have been registered to phish for information or infect computer networks with malware. Amidst the global outbreak these criminals are relying on organisations clicking on coronavirus related links without thinking, which is exacerbated by vast amounts of people now working from home.

It has been reported by the Federal Trade Commission that there has been an increase in spoofed emails, text messages and phone calls claiming to be from the Centers for Disease Control (CDC). The websites offer a ‘cure’ for the virus, with remedies, vaccines and testing kits. 

Criminals are also attempting to impersonate WHO representatives, in order to conduct a variety of scams including account takeovers to phoney donation requests and spreading malware.

Phishing has been a popular technique for attackers even before the spread of COVID-19. Though attempting to phish steal your credentials and obtain sensitive information, frequently via emails which contain fake web links. “In 2019, nearly a third of all breaches involved a phishing attack, making it the top threat action used in successful breaches,” according to Verizon's 2019 Data Breach Investigations Report (DBIR).


How to avoid potential threats

In order to avoid any potential threats, Verizon recommends deleting any coronavirus related emails that come in from any domains and do not click on any attachments.

In addition be cautious of donation websites, or sites offering medical advice, supplies or financial market advice. Ultimately, do not take the bait and click onto sites you do not know.

If an email is an important message or urgent matter from organisations such as your bank or hospital, make sure to respond via official channels rather than directly to the email. 

Verizon also stresses the importance of keeping your system security up to date and  encrypted, as well as password protecting sensitive information. Those working from home should ensure your VPN contains two factor authentication to secure your network connection. 

To discover more about phishing, malware and the Verizon Data Breach Investigation Report click here!

Verizon continues to monitor developments related to the Coronavirus outbreak, which can be found on the Verizon website

The organisation also maintains its commitments to “ensuring our customers have access to the most reliable networks and global solutions—now and in the days and weeks to come. As the situation evolves, we’re working closely with our employees, partners and suppliers to support ongoing business operations and serve our customers’ needs.”

For more information on business topics in the United States, please take a look at the latest edition of Business Chief USA.

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Jun 12, 2021

How changing your company's software code can prevent bias

Lisa Roberts, Senior Director ...
3 min
Removing biased terminology from software can help organisations create a more inclusive culture, argues Lisa Roberts, Senior Director of HR at Deltek

Two-third of tech professionals believe organizations aren’t doing enough to address racial inequality. After all, many companies will just hire a DEI consultant, have a few training sessions and call it a day. 

Wanting to take a unique yet impactful approach to DEI, Deltek, the leading global provider of software and solutions for project-based businesses, took a look at  and removed all exclusive terminology in their software code. By removing terms such as ‘master’ and ‘blacklist’ from company coding, Deltek is working to ensure that diversity and inclusion are woven into every aspect of their organization. 

Business Chief North America talks to Lisa Roberts, Senior Director of HR and Leader of Diversity & Inclusion at Deltek to find out more.

Why should businesses today care about removing company bias within their software code?  

We know that words can have a profound impact on people and leave a lasting impression. Many of the words that have been used in a technology environment were created many years ago, and today those words can be harmful to our customers and employees. Businesses should use words that will leave a positive impact and help create a more inclusive culture in their organization

What impact can exclusive terms have on employees? 

Exclusive terms can have a significant impact on employees. It starts with the words we use in our job postings to describe the responsibilities in the position and of course, we also see this in our software code and other areas of the business. Exclusive terminology can be hurtful, and even make employees feel unwelcome. That can impact a person’s desire to join the team, stay at a company, or ultimately decide to leave. All of these critical actions impact the bottom line to the organization.    

Please explain how Deltek has removed bias terminology from its software code

Deltek’s engineering team has removed biased terminology from our products, as well as from our documentation. The terms we focused on first that were easy to identify include blacklist, whitelist, and master/slave relationships in data architecture. We have also made some progress in removing gendered language, such as changing he and she to they in some documentation, as well as heteronormative language. We see this most commonly in pick lists that ask to identify someone as your husband or wife. The work is not done, but we are proud of how far we’ve come with this exercise!

What steps is Deltek taking to ensure biased terminology doesn’t end up in its code in the future?

What we are doing at Deltek, and what other organizations can do, is to put accountability on employees to recognize when this is happening – if you see something, say something! We also listen to feedback our customers give us and have heard their feedback on this topic. Those are both very reactive things of course, but we are also proactive. We have created guidance that identifies words that are more inclusive and also just good practice for communicating in a way that includes and respects others.

What advice would you give to other HR leaders who are looking to enhance DEI efforts within company technology? 

My simple advice is to start with what makes sense to your organization and culture. Doing nothing is worse than doing something. And one of the best places to start is by acknowledging this is not just an HR initiative. Every employee owns the success of D&I efforts, and employees want to help the organization be better. For example, removing bias terminology was an action initiated by our Engineering and Product Strategy teams at Deltek, not HR. You can solicit the voices of employees by asking for feedback in engagement surveys, focus groups, and town halls. We hear great recommendations from employees and take those opportunities to improve. 


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