May 19, 2020

Best Of 2011: Tim Hortons to Redesign Locations

Tim Hortons
mcdonalds
tim hortons locations
store ambiance
Bizclik Editor
2 min
Best Of 2011: Tim Hortons to Redesign Locations

 

Happy Holidays readers! Check out, this week, Business Review Canada's top daily stories of the year. We'll be featuring one story a day that reader's like the most. Today we feature one of Business Leaders' top stories: Tim Hortons to Redesign Locations

 

Tim Hortons and McDonald's Canada seem to be neck and neck with customer offerings. Providing customers with the newest menu items and even a better ambiance, both chains seem to be trying to up the ante while staying competitive.

Tim Hortons announced today the redesign of its locations to create a better experience for customers. Offering wi-fi, bench seating, softer lighting, a new floor plan and a more open kitchen, Tim Hortons locations are getting an upgrade.

On the competitive side, this seems like a good move from Tim Hortons, but is it just trying to stay up-to-date with McDonald’s? McDonald’s Canada announced a $1 billion redesign back in September, including additions such as wi-fi, a new floor plan, fireplaces and flat screen TVs.

This poses important questions: are these retail chains in a "anything you can do I can do better” war? Who is to gain from all these new additions, the customers or the companies?

Another recent example of the high competitive spirit between McDonald’s Canada and Tim Hortons was last week’s announcements of espresso coming to both chains. First revealed by Tim Hortons, McDonald’s Canada had an almost duplicate announcement less than a week later.

In the case of Tim Horton’s redesign and new coffee offerings, the company believes its update will improve the customer experience and encourage more customers to purchase new items while staying longer versus using the drive-through.

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“While specialty coffee represents a relatively small part of the overall coffee market, it is a growing segment,” executive chairman, president and CEO Paul House said to the Canadian Press. “We believe our entry with such a meaningful and relevant offering will reinforce our continued coffee leadership in Canada.”

Which will Canadian’s chose? Will they remain loyal to the country-based franchise that serves them their daily double-double, or will a US franchise prevail from its already global success? Either way, to win the competition, both Tim Hortons and McDonald’s Canada should move toward more benefits for their customers than profit margins. The more customers feel cared for, the more loyal they will become. 

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Jun 13, 2021

Marketing matters: from IBM to Kyndryl

CMO
Kyndryl
IBM
Leadership
Kate Birch
5 min
Former CMO for IBM Americas Maria Bartolome Winans was recently named CMO for Kyndryl. Maria talks about her new role and her leadership style

Former Chief Marketing Officer for IBM Americas, and an IBM veteran of more than 25 years, Maria Bartolome Winans was recently named CMO for Kyndryl.

Prior to joining Kyndryl as Chief Marketing Officer, Maria had a 25-year career at IBM, most recently as the tech giant’s CMO where she oversaw all marketing professionals and activities across North America, Canada and Latin America. She has held senior global marketing positions in a variety of disciplines and business units across IBM, most notably strategic initiatives in Smarter Cities and Watson Customer Engagement, as well as leading teams in services, business analytics, and mobile and industry solutions. She is known for her work with teams to leverage data, analytics and cloud technologies to build deeper engagements with customers and partners.

With a passion for marketing, business and people, and a recognized expert in data-driven marketing and brand engagement, Maria talks to Business Chief about her new role, her leadership style and what success means to her.

You've recently moved from IBM to Kyndryl, joining as CMO. Tell us about this exciting new role?

I’m Chief Marketing Officer for Kyndryl, the independent company that will be created following the separation from IBM of its Managed Infrastructure Services business, expected to occur by the end of 2021. My role is to plan, develop, and execute Kyndryl's marketing and advertising initiatives. This includes building a company culture and brand identity on which we base our marketing and advertising strategy.

We have an amazing opportunity ahead at Kyndryl to create a company brand that will stand apart in the market by leading with our people first. Once we are an independent company, each Kyndryl employee will advance the vital systems that power human progress. Our people are devoted, restless, empathetic, and anticipatory – key qualities needed as we build on existing customer relationships and cultivate new ones. Our people are at the heart of this business and I am deeply hopeful and excited for our future.

What experiences have helped prepare you for this new opportunity?

I’ve had a very rich and diverse career history at IBM that has lasted 25+ years. I started out in sales but landed explored opportunities at IBM in different roles, business units, geographies, and functions. Marketing and business are my passions and I landed on Marketing because it allowed me to utilize both my left and right brain, bringing together art and science. In college, I was no tonly a business major, but an art major. I love marketing because I can leverage my extensive knowledge of business, while also being able to think openly and creatively.

The opportunities I was given during my time at IBM and my natural curiosity have led me to the path I’m on now and there’s no better next career step than a once-in-a-lifetime-opportunity to help launch a company. The core of my role at Kyndryl is to create a culture centered on our people and growing up in my career at IBM has allowed me to see first-hand how to prioritize people and ensure they are at the heart of progress in everything Kyndryl will do.

How would you describe your leadership style?

I believe that people aren't your greatest assets, they are your only assets. My platform and background for leadership has always been grounded in authenticity to who I am and centered on diversity and inclusion. I immigrated to the US from Chile when I was 10 years old and so I know the power and beauty that comes from leaning into what makes you different from other people, and that's what I want every person in my marketing organization to feel – the value in bringing their most authentic self to work every day. The way our employees feel when they show up for themselves authentically is how they will also show up for our customers, and strong relationships drive growth.

I think this is especially true in light of a world forever changed by the pandemic. Living through such an unprecedented time has reinforced that we are all humans. We can't lead or care for one another without empathy and I think leaders everywhere have been reminded of this.

What’s the best leadership advice you’ve received?

When I was growing up as an immigrant in North Carolina, I often wanted to be just like everyone else. But my mother always told me: Be unique, be memorable – you have an authentic view and experience of the world that no one else will ever have, so don't try to be anyone else but you.

What does success look like to you?

I think the concept of success is multi-faceted. From a career perspective, being in a job where you're respected and appreciated, and where you can see how your contributions are providing value by motivating your teams to be better – that's success! From a personal perspective, there is no greater accomplishment than investing in the next generation. I love mentoring younger professionals – they are the future. I want my legacy as a leader to include providing value in work culture, but also in leaving a personal impact on the lives of professionals who will carry the workforce forward. Finding a position in life with a job and company that offers me a chance at all of that is what success looks like to me.

What advice would you give to your younger self just starting out in the industry?

I've always been a naturally curious person and it's easy for me to over-commit to projects that pique my interest. I've learned over years of practice how to manage that, so to my younger self I’d say… prioritize the things that are most important, and then become amazing at those things.

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