New report reveals consumer opinions on smart home services
The smart home market holds out the possibility of being a game changer with a world of helpful promises made by HomeKit, Nest, Vivint, Philips and others. But bridging the gap in satisfaction between device and continued use through applications has been rough going. In the new Smart Home 360 report, Argus Insights reveals that there is a strong distinction between consumer perception of the apps associated with the most popular smart home service providers and MSOs, and the apps coming with do it yourself (DIY) devices.
In its analysis, Argus Insights found that from over 56,000 app and device reviews, ADT and Suddenlink are the least liked of MSOs and service providers and their associated apps saw a drop in both the tone and volume of feedback over the last month, an indication that frustrated users could be moving to other providers. However, Vivint’s Sky app, Cox Communications Homelife app, Xfinity Home app and Alarm.com app all trended up, an impact of both new releases and subscriber growth.
While Vivint Sky has slipped slightly in the hearts of users in the past three months, after a drop for AT&T Digital Life and Time Warner, Vivint remains the most loved of the service provider apps consumers use to control their smart home. Xfinity Home made impressive gains after a new version of their app was released at the end of March, addressing customer issues with stability and remote access of camera feeds.
“While some people enjoy the challenge of setting up their own devices, our data shows that delight comes when the consumer is relying on service providers – at least for now – to do all the installations and connecting,” said John Feland, CEO of Argus Insights. “The continued dominance of Vivint, and significant improvements by Xfinity demonstrate the impact of proactively engaging with customers on improving the user experience.”
Additionally, scrutiny of the reviews to understand how consumers are using these apps show a significant difference between Service Providers and DIY experiences. Customers of service providers focus three times more on home security than DIY customers. DIY users have climate control as the top of mind usage. Interestingly, when you take out home security, the relative ranking of smart home uses is largely the same.
“We see smart home adoption being driven by three factors: fear, fun and function. For service providers, the fear factor drives home security as the key reason for purchase and use,” shared Feland. “DIY consumers blend function and fear, with climate control being typically the gateway smart home experience.”
Read the May issue of Business Review USA & Canada here
Intelliwave SiteSense boosts APTIM material tracking
“We’ve been engaged with the APTIM team since early 2019 providing SiteSense, our mobile construction SaaS solution, for their maintenance and construction projects, allowing them to track materials and equipment, and manage inventory.
We have been working with the APTIM team to standardize material tracking processes and procedures, ultimately with the goal of reducing the amount of time spent looking for materials. Industry studies show that better management of materials can lead to a 16% increase in craft labour productivity.
Everyone knows construction is one of the oldest industries but it’s one of the least tech driven comparatively. About 95% of Engineering and Construction data captured goes unused, 13% of working hours are spent looking for data and around 30% of companies have applications that don’t integrate.
With APTIM, we’re looking at early risk detection, through predictive analysis and forecasting of material constraints, integrating with the ecosystem of software platforms and reporting on real-time data with a ‘field-first’ focus – through initiatives like the Digital Foreman. The APTIM team has seen great wins in the field, utilising bar-code technology, to check in thousands of material items quickly compared to manual methods.
There are three key areas when it comes to successful Materials Management in the software sector – culture, technology, and vendor engagement.
Given the state of world affairs, access to data needs to be off site via the cloud to support remote working conditions, providing a ‘single source of truth’ accessed by many parties; the tech sector is always growing, so companies need faster and more reliable access to this cloud data; digital supply chain initiatives engage vendors a lot earlier in the process to drive collaboration and to engage with their clients, which gives more assurance as there is more emphasis on automating data capture.
It’s been a challenging period with the pandemic, particularly for the supply chain. Look what happened in the Suez Canal – things can suddenly impact material costs and availability, and you really have to be more efficient to survive and succeed. Virtual system access can solve some issues and you need to look at data access in a wider net.
Solving problems comes down to better visibility, and proactively solving issues with vendors and enabling construction teams to execute their work. The biggest cause of delays is not being able to provide teams with what they need.
On average 2% of materials are lost or re-ordered, which only factors in the material cost, what is not captured is the duplicated effort of procurement, vendor and shipping costs, all of which have an environmental impact.
As things start to stabilise, APTIM continues to utilize SiteSense to boost efficiencies and solve productivity issues proactively. Integrating with 3D/4D modelling is just the precipice of what we can do. Access to data can help you firm up bids to win work, to make better cost estimates, and AI and ML are the next phase, providing an eco-system of tools.
A key focus for Intelliwave and APTIM is to increase the availability of data, whether it’s creating a data warehouse for visualisations or increasing integrations to provide additional value. We want to move to a more of an enterprise usage phase – up to now it’s been project based – so more people can access data in real time.