ServiceNow; making the world of work better for people
A great workflow is the underpinning of great experiences. ServiceNow provides digital workflows that make for a smarter way to workflow, bringing scaleability, safeguarding business continuity, and empowering productivity.
With over 6200 customers and serving 80% of the Fortune 500 has become the defining enterprise software company of the 21st century.
ServiceNow, putting people-first
Jeff Cathey Regional Sales Director at ServiceNow explains how ServiceNow’s people-first culture has helped them get there. “ServiceNow is making the world of work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees in the enterprise. ServiceNow prides itself on being a people-centric organisation that wins as a team. We always try to stay hungry and humble. Diversity, inclusion and belonging are essential to who we are, to how we'll grow, and how we'll continue to innovate.
“Our success is dependent on our people and on those people having the right talent and the right mentality to be able to deliver the future of work to our customers. And with our underpinnings around culture and people first, ServiceNow has grown to over $4 billion in revenue with 13,000 plus employees and thousands of customers around the world, including MTM, that renew with us at a rate of about 99%. So all of that serves our mission well and helps ServiceNow become the defining enterprise software company of the 21st century.”
The digital journey, how service now can help
Jeff Cathey, regional sales director at ServiceNow explains how ServiceNow helps enterprises on their digital transformation journey. “ServiceNow is the platform or platforms for digital workflows. And we deliver those workflows across the organisations in the silos and systems within them, thus creating a seamless enterprise system with action that enables great employee and customer experiences and unlocks productivity. The Now platform is the foundation for all of those workflows across an organisation. And we really pride ourselves in being one platform, one data model, with one architecture. And not only do we have purpose-built workflows for IT, employees, and customers, we're also able to integrate and communicate across all of the systems of record and infrastructure that may be in place, providing our customers with a single pane of glass to get their work done.
“ServiceNow helps enterprises on their digital transformation journey by delivering a great and seamless experience that meets the users where they are in our channel-specific. So whether it's mobile or SMS or any web browser interface, or even conversational apps like Teams or Slack or Facebook or WhatsApp, ServiceNow is changing the way work is done, how people communicate, to bridge the gap between organisational silos, disparate data, to make our customers better together and as one.”
One of those customers is MTM. Having expertise in the healthcare industry has helped ServiceNow in working with MTM to leverage its platform and succeed in its goal of breaking down community barriers by removing silos and streamlining workflow, and providing them with the connectivity that’s required for their people, processes and systems.
ServiceNow was built to support organisations just like MTM drive meaningful outcomes.
Health Catalyst: An agile approach to healthcare data
Healthcare Catalyst is quite literally a healthcare providers’ catalyst for change when it comes to their measurable, data-informed improvement in analytics, software and services.
Founded in 2008 in Salt Lake City, Utah, Health Catalyst is dedicated to enabling health care organisations to build a healthcare-specific, open, flexible, and scalable data platform and fully integrated suite of analytics applications.
This enables health system partners, including Northwell Health in New York which serves a population of 11 million, to realise measurable value within months. “Our customers have recognised the potential to use data, to meaningfully improve their clinical, financial and operational business performance outcomes,” said Mike Doyle, Chief Customer Officer.
Formed by a group of healthcare veterans – with a quest to develop a data warehouse that could handle the complexities unique to healthcare data – they revolutionised the clinical process models and use of analytics and discovered the solution now known as Adaptive Data Architecture, which is agile, flexible and can be implemented in a matter of weeks compared to a matter of years.
Today, Health Catalyst helps clinicians in more than 250 hospitals that care for more than 100 million patients each year.
Health Catalyst offers a solution in three parts:
Data Operating System
Cloud-based DOS is a healthcare-specific, open, flexible, and scalable that provides customers a single environment to integrate and organise data.
Analytics applications build on top of the data platform and allow customers to make measurable clinical, financial and operational improvements.
World-class team of analytics and domain experts leverage technology to help customers shorten time-to-value and achieve sustainable, measurable improvements.
The fully integrated data platform and suite of analytics applications helped clients during the pandemic, in ways even Health Catalyst could never have imagined. Health Catalyst offered products and services to support customers’ agile response to the pandemic in four phases:
“By having the data operating system, our clients were able to take advantage of the integrated source of data to meet challenges that they were facing in their local geographies due to the pandemic in ways that we could never even have predicted,” said Doyle.
Doyle highlighted Health Catalyst’s Value Architecture group, which helps the company ensure that its technology and expertise are delivering measurable and meaningful value to our clients. “I think another key differentiator is our open platform that our clients are able to use to accelerate their own integration of data, but it is customisable, configurable in ways that makes it unique for them in ways other cookie cutter analytics just can’t match.
“We like to start every discussion by listening and understanding how we can help our customers avoid making mistakes and getting the most out of their investment in data.”
Speaking about their partnership with Northwell, Doyle said: “We're very grateful for this partnership and want to thank these visionary leaders who are able to envision a future using data that is light years beyond what we can think of today.”