Freshworks: delivering a 360 software solution
Freshworks provides organizations with SaaS customer engagement solutions that make it easier for professionals to communicate effectively with customers. The company's headquarters are in San Mateo, California and has global offices in India, UK, Australia and Germany.
The US-based firm offers Freshworks 360 - the ultimate customer-for-life software suite - which allows engagement with customers at all steps of their journey. Freshworks solutions and experts can support, accelerate and improve inventory management efforts as your supply chain and business grows. It provides omnichannel customer engagement, in-context collaboration and integrated experience. Its products include:
- Freshdesk - Empowering support teams to work together and resolve customer issues more quickly and efficiently.
- Freshservice - Streamline IT services and manage internal requests from employees.
- Freshsales - Keep sales teams updated about prospects and close deals quicker.
- Freshcaller - Reimagine cloud-based phone system for businesses of all sizes across over 90 countries.
- Freshchat - Engage with website visitors and product users for sales and customer success.
Freshworks is creating products that allow its customers to keep their customers for life. Freshworks does things differently and believes in treating customers the way they’d like to be treated. The company integrates sales, support and marketing to target the ideal customer segment, monitor account health and identify upsell opportunities throughout the customer journey. By understanding its customers, Freshworks thrives on delivering great customer experiences. Freshworks’ unified support, sales, marketing and success platforms allow all interactions to be meaningful. Through Freshworks, you can give your teams the customer-for-life software suite they will love and customers will love too!
The Freshworks Culture
Freshworks believes in a strong workplace culture and strives to deliver:
- Happy work environment
- Agility through empowerment
- Being a true friend of the customer
Intelliwave SiteSense boosts APTIM material tracking
“We’ve been engaged with the APTIM team since early 2019 providing SiteSense, our mobile construction SaaS solution, for their maintenance and construction projects, allowing them to track materials and equipment, and manage inventory.
We have been working with the APTIM team to standardize material tracking processes and procedures, ultimately with the goal of reducing the amount of time spent looking for materials. Industry studies show that better management of materials can lead to a 16% increase in craft labour productivity.
Everyone knows construction is one of the oldest industries but it’s one of the least tech driven comparatively. About 95% of Engineering and Construction data captured goes unused, 13% of working hours are spent looking for data and around 30% of companies have applications that don’t integrate.
With APTIM, we’re looking at early risk detection, through predictive analysis and forecasting of material constraints, integrating with the ecosystem of software platforms and reporting on real-time data with a ‘field-first’ focus – through initiatives like the Digital Foreman. The APTIM team has seen great wins in the field, utilising bar-code technology, to check in thousands of material items quickly compared to manual methods.
There are three key areas when it comes to successful Materials Management in the software sector – culture, technology, and vendor engagement.
Given the state of world affairs, access to data needs to be off site via the cloud to support remote working conditions, providing a ‘single source of truth’ accessed by many parties; the tech sector is always growing, so companies need faster and more reliable access to this cloud data; digital supply chain initiatives engage vendors a lot earlier in the process to drive collaboration and to engage with their clients, which gives more assurance as there is more emphasis on automating data capture.
It’s been a challenging period with the pandemic, particularly for the supply chain. Look what happened in the Suez Canal – things can suddenly impact material costs and availability, and you really have to be more efficient to survive and succeed. Virtual system access can solve some issues and you need to look at data access in a wider net.
Solving problems comes down to better visibility, and proactively solving issues with vendors and enabling construction teams to execute their work. The biggest cause of delays is not being able to provide teams with what they need.
On average 2% of materials are lost or re-ordered, which only factors in the material cost, what is not captured is the duplicated effort of procurement, vendor and shipping costs, all of which have an environmental impact.
As things start to stabilise, APTIM continues to utilize SiteSense to boost efficiencies and solve productivity issues proactively. Integrating with 3D/4D modelling is just the precipice of what we can do. Access to data can help you firm up bids to win work, to make better cost estimates, and AI and ML are the next phase, providing an eco-system of tools.
A key focus for Intelliwave and APTIM is to increase the availability of data, whether it’s creating a data warehouse for visualisations or increasing integrations to provide additional value. We want to move to a more of an enterprise usage phase – up to now it’s been project based – so more people can access data in real time.