May 19, 2020

Jaime Leverton: Digital predators and digital prey

IT
Cloud Computing
Jaime Leverton
Cogeco Peer 1
Jaime Leverton
2 min
Jaime Leverton: Digital predators and digital prey

Headquartered in Toronto, Cogeco Peer 1 provides b2b network connectivity, managed hosting, cloud and other IT services to companies ranging from early-stage startups to Fortune 100 institutions. Jaime Leverton, General Manager, VP Canada and APAC gives her thoughts on technological transformation in Canada going into 2019.  

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Forrester predicted that by 2020, every business will become either a digital predator or digital prey. This means that in order for your business to thrive, you’ll need to ensure that you are taking positive steps to become a digital leader in your industry.

Canada is in a position to lead in several advanced areas of the digital world. With strong support from the federal and provincial governments with regard to innovation, entrepreneurship and STEM education, I strongly believe Canada will experience unprecedented technological growth in the near future.

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Research labs are opening across Canada bringing more awareness to the field and providing more job opportunities for local, national and international talent. Great examples of this include Vector Institute in Toronto, Montreal’s Microsoft Research Lab and Google’s DeepMind which opened its first international hub in Edmonton. Furthermore, we are a nation that celebrates our diversity and embraces our differences, and as a country built on immigration, we can create technologies that are truly reflective of our global population without the bias of gender, age or race. Our own government recently introduced changes to the immigration policy, making it easier for companies to welcome technical talent from other countries. A fast-track visa program that offers permanent residency was introduced in June 2017, with the goal of attracting innovators from around the globe.

We have everything we need to be successful – the infrastructure, the growing investment, and the talent pool – and I believe that if we take advantage of this moment, we’re guaranteed to become the next great hub for tech innovation.

 

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Jun 12, 2021

How changing your company's software code can prevent bias

Deltek
diversity
softwarecode
inclusivity
Lisa Roberts, Senior Director ...
3 min
Removing biased terminology from software can help organisations create a more inclusive culture, argues Lisa Roberts, Senior Director of HR at Deltek

Two-third of tech professionals believe organizations aren’t doing enough to address racial inequality. After all, many companies will just hire a DEI consultant, have a few training sessions and call it a day. 

Wanting to take a unique yet impactful approach to DEI, Deltek, the leading global provider of software and solutions for project-based businesses, took a look at  and removed all exclusive terminology in their software code. By removing terms such as ‘master’ and ‘blacklist’ from company coding, Deltek is working to ensure that diversity and inclusion are woven into every aspect of their organization. 

Business Chief North America talks to Lisa Roberts, Senior Director of HR and Leader of Diversity & Inclusion at Deltek to find out more.

Why should businesses today care about removing company bias within their software code?  

We know that words can have a profound impact on people and leave a lasting impression. Many of the words that have been used in a technology environment were created many years ago, and today those words can be harmful to our customers and employees. Businesses should use words that will leave a positive impact and help create a more inclusive culture in their organization

What impact can exclusive terms have on employees? 

Exclusive terms can have a significant impact on employees. It starts with the words we use in our job postings to describe the responsibilities in the position and of course, we also see this in our software code and other areas of the business. Exclusive terminology can be hurtful, and even make employees feel unwelcome. That can impact a person’s desire to join the team, stay at a company, or ultimately decide to leave. All of these critical actions impact the bottom line to the organization.    

Please explain how Deltek has removed bias terminology from its software code

Deltek’s engineering team has removed biased terminology from our products, as well as from our documentation. The terms we focused on first that were easy to identify include blacklist, whitelist, and master/slave relationships in data architecture. We have also made some progress in removing gendered language, such as changing he and she to they in some documentation, as well as heteronormative language. We see this most commonly in pick lists that ask to identify someone as your husband or wife. The work is not done, but we are proud of how far we’ve come with this exercise!

What steps is Deltek taking to ensure biased terminology doesn’t end up in its code in the future?

What we are doing at Deltek, and what other organizations can do, is to put accountability on employees to recognize when this is happening – if you see something, say something! We also listen to feedback our customers give us and have heard their feedback on this topic. Those are both very reactive things of course, but we are also proactive. We have created guidance that identifies words that are more inclusive and also just good practice for communicating in a way that includes and respects others.

What advice would you give to other HR leaders who are looking to enhance DEI efforts within company technology? 

My simple advice is to start with what makes sense to your organization and culture. Doing nothing is worse than doing something. And one of the best places to start is by acknowledging this is not just an HR initiative. Every employee owns the success of D&I efforts, and employees want to help the organization be better. For example, removing bias terminology was an action initiated by our Engineering and Product Strategy teams at Deltek, not HR. You can solicit the voices of employees by asking for feedback in engagement surveys, focus groups, and town halls. We hear great recommendations from employees and take those opportunities to improve. 

 

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