Amazon plans to bring checkout-free store Amazon Go to airports
Amazon.com Inc is reported to be exploring options around establishing brick-and-mortar retail and grocery locations in some the United States busiest airports, a Reuters report finds. The online retail giant’s most recent foray into physical vending will work through its new Amazon Go stores.
Currently with locations in Chicago, San Francisco and Seattle, Amazon Go stores use cameras and facial recognition software to bill customers for their instore purchases, without them having to use conventional checkouts. “Customers scan their smartphones at a turnstile to enter, and then cameras identify what they take from the shelves. When shoppers are finished, they simply leave the store and Amazon bills their credit cards on file.”
Amazon hopes this business model will be profitable in an environment where a few moments saved skipping a checkout line could be the difference between a bag of chips and a ruined holiday. Los Angeles International Airport (LAX), the second busiest in the US, told Reuters that a concession official had been approached by Amazon Go via email.
Public records requests to several other airports revealed that “Amazon is evaluating top U.S. airports for new locations”. Reuters also reports that “in September, a concessions manager for Dallas Fort Worth International Airport emailed the vice president in charge of Amazon Go, asking for a partnership on the first Airport Amazon Go location.”
A Reuters source said, that Amazon will “be able to build broad awareness just being in a dozen of the best airports.”
“More than 350 million passengers boarded flights at the country’s top 12 airports last year, according to U.S. Department of Transportation data.”
CGI: Driving local solutions with global expertise
Embrace digital transformation and infuse it with a spirit of agility, is the message to the public sector from Aleta Jeffress, CGI Senior Vice President Consulting Services.
“We partner with clients to drive value and innovation,” said Jeffress who has been working with the US City of Mesa, AZ on their digital journey for their local citizens.
Founded in 1976, CGI is one of the largest IT and business consulting services firms in the world. It is insights-driven and outcomes-based to help accelerate return on investments. CGI operates across 21 industries in 400 locations and provides scalable and sustainable services that are informed globally and delivered locally.
“We have expertise in developing and executing strategies to help companies transform their IT to align with the business through cloud strategies, application rationalization, modernization and outsourcing,” said Jeffress speaking from the Denver CGI offices.
“Digital change can be exhausting, but take the opportunity to embrace it and look for new opportunities,” said Jeffress who pointed out projects should have a sense of agility and specific focus on the end-user.
“This can be a big culture change for some clients but by making sure your implementations are not a big bang theory but you can take smaller chunks which you’re able to do over and over again as it's just going to continue to evolve,” she said.
Informed globally and delivered locally
Commenting on CGI’s partnership with the City of Mesa, Jeffress said: “We are providing a solution that has a lower cost of ownership and helps them streamline business processes and helps increase efficiency.
“The City sought a single source of truth for their ERP business processes. With CGI Advantage, they found a partner in their digital transformation journey with a configurable, unified solution that supports their HR, financial management, and performance budgeting business processes.
“With CGI Advantage, the City is working with a single source of truth that lowers total cost of ownership, streamlines business processes, and increases efficiency - additional benefits include:
• A decrease in customizations and staffing requirements resulting in faster upgrade cycles.
• Empowering HR resources to focus on strategic efforts by removing the need for manual and duplicate data entry.
• Increased accuracy with reporting.
• Process improvements shifting from customized or paper-based processes to automated processes.
• Increased pay transparency and accuracy by leveraging process improvements and configurable support
A trusted partner
“CGI is a company that focuses very intently and very intentionally on delivery - that is something that really sets us apart,” said Jeffress.
“We have an internal process where we meet with clients twice a year to ask a specific set of questions. How our clients answer those questions allows us to be sure we are aligned and can be a trusted partner with all of our clients.”
“As an international company, we can provide key resources when our clients need it in a very timely manner,” she said.
Reflecting on the challenges posed by COVID-19 Jeffress said there had been a true evolution in technology services.