Toyota Canada tries to separate from US problems
Just saying Toyota these days is akin to a dirty word. In fact, T is a scarlet letter in the automotive industry. With countless recalls and various operational problems mounting, to say Toyota has “issues” might be an understatement.
Toyota’s damaged reputation has begun to stretch across the globe for the once biggest automaker in the world. This represents a problem for other divisions of Toyota, like Toyota Canada, who have not seen the same problems as Toyota in the US. Yet because the brand name Toyota is becoming damaged goods, the unaffected are quickly becoming the affected.
Toyota Canada has been making certain that it’s sensitive to customer concerns. However, it’s also trying to clear the air that the automaker’s recent problems mostly do not concern Canadian customers, they are mostly US based problems.
"I think we've done some unusual things by industry standards, but we've done exactly what Toyota would normally do," stated Toyota Canada managing director Stephen Beatty.
One example is they recalled 3,300 Prius Hybrids over an inconsistent brake feel. This was not the same as the Prius recall in the US, where safety concerns were at risk. This concern was not hazardous. However, Toyota Canada recalled them to show they were being sensitive to customer concerns.
Still, it’s been tough for Toyota Canada to shed the ugly image Toyota as a whole has gotten in light of recent events. "Unfortunately, we live in a global media environment today, and we're struggling in part with the fact that there were other issues related to floor mats in the U.S. that have influenced the coverage of the Canadian situation,” says Beatty to the Canadian Press.
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CGI: Driving local solutions with global expertise
Embrace digital transformation and infuse it with a spirit of agility, is the message to the public sector from Aleta Jeffress, CGI Senior Vice President Consulting Services.
“We partner with clients to drive value and innovation,” said Jeffress who has been working with the US City of Mesa, AZ on their digital journey for their local citizens.
Founded in 1976, CGI is one of the largest IT and business consulting services firms in the world. It is insights-driven and outcomes-based to help accelerate return on investments. CGI operates across 21 industries in 400 locations and provides scalable and sustainable services that are informed globally and delivered locally.
“We have expertise in developing and executing strategies to help companies transform their IT to align with the business through cloud strategies, application rationalization, modernization and outsourcing,” said Jeffress speaking from the Denver CGI offices.
“Digital change can be exhausting, but take the opportunity to embrace it and look for new opportunities,” said Jeffress who pointed out projects should have a sense of agility and specific focus on the end-user.
“This can be a big culture change for some clients but by making sure your implementations are not a big bang theory but you can take smaller chunks which you’re able to do over and over again as it's just going to continue to evolve,” she said.
Informed globally and delivered locally
Commenting on CGI’s partnership with the City of Mesa, Jeffress said: “We are providing a solution that has a lower cost of ownership and helps them streamline business processes and helps increase efficiency.
“The City sought a single source of truth for their ERP business processes. With CGI Advantage, they found a partner in their digital transformation journey with a configurable, unified solution that supports their HR, financial management, and performance budgeting business processes.
“With CGI Advantage, the City is working with a single source of truth that lowers total cost of ownership, streamlines business processes, and increases efficiency - additional benefits include:
• A decrease in customizations and staffing requirements resulting in faster upgrade cycles.
• Empowering HR resources to focus on strategic efforts by removing the need for manual and duplicate data entry.
• Increased accuracy with reporting.
• Process improvements shifting from customized or paper-based processes to automated processes.
• Increased pay transparency and accuracy by leveraging process improvements and configurable support
A trusted partner
“CGI is a company that focuses very intently and very intentionally on delivery - that is something that really sets us apart,” said Jeffress.
“We have an internal process where we meet with clients twice a year to ask a specific set of questions. How our clients answer those questions allows us to be sure we are aligned and can be a trusted partner with all of our clients.”
“As an international company, we can provide key resources when our clients need it in a very timely manner,” she said.
Reflecting on the challenges posed by COVID-19 Jeffress said there had been a true evolution in technology services.