May 19, 2020

iTunes Connect Just Went Down. Were You Hacked?

Apple
Data Security
maria collazo
2 min
iTunes Connect Just Went Down. Were You Hacked?

If you attempt to access iTunes Connect this morning, you’ll find that the site has been temporarily taken down. This is due to a number of reports flooding in from developers stating that when attempting to log in, they were being redirected to the wrong accounts.

[READ MORE] DATA SECURITY: How Not to Be the Next Target

Screenshots began to be shared on Twitter, as you can see from the examples below, with some of the accounts that were compromised having been developed by large companies and small, indie developers.

The following set of screenshots shows the different accounts that were accessed consecutively from the same user at 8:20 a.m., 8:40 a.m. and 8:46 a.m.

Having begun around 8 a.m. Pacific Time, users were being mismatched to other accounts and being shown other apps from completely different developers.

But while other developers’ apps were being displayed, attempting to take further action resulted in an “Unable to Process Request” error and a redirect to the proper account, according to MacRumors. Sales and payment information for the mismatched account did not seem to be accessible during this bug.

[READ MORE] Is Your Business Technologically Efficient?

The error, however, allowed developers to see private email addresses and other details of people they were logged in as, presenting the issue as a major security concern. It’s unclear whether the login error allowed developers to actually make changes to others’ accounts.

Apple has yet to comment on the situation but it does not look good for the brand who just recovered from a major iCloud hack last year.

iTunes Connect is a hub for iOS and Mac software makers, allowing for the sale of developed apps on the iOS and Mac App Stores. 

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Jun 12, 2021

How changing your company's software code can prevent bias

Deltek
diversity
softwarecode
inclusivity
Lisa Roberts, Senior Director ...
3 min
Removing biased terminology from software can help organisations create a more inclusive culture, argues Lisa Roberts, Senior Director of HR at Deltek

Two-third of tech professionals believe organizations aren’t doing enough to address racial inequality. After all, many companies will just hire a DEI consultant, have a few training sessions and call it a day. 

Wanting to take a unique yet impactful approach to DEI, Deltek, the leading global provider of software and solutions for project-based businesses, took a look at  and removed all exclusive terminology in their software code. By removing terms such as ‘master’ and ‘blacklist’ from company coding, Deltek is working to ensure that diversity and inclusion are woven into every aspect of their organization. 

Business Chief North America talks to Lisa Roberts, Senior Director of HR and Leader of Diversity & Inclusion at Deltek to find out more.

Why should businesses today care about removing company bias within their software code?  

We know that words can have a profound impact on people and leave a lasting impression. Many of the words that have been used in a technology environment were created many years ago, and today those words can be harmful to our customers and employees. Businesses should use words that will leave a positive impact and help create a more inclusive culture in their organization

What impact can exclusive terms have on employees? 

Exclusive terms can have a significant impact on employees. It starts with the words we use in our job postings to describe the responsibilities in the position and of course, we also see this in our software code and other areas of the business. Exclusive terminology can be hurtful, and even make employees feel unwelcome. That can impact a person’s desire to join the team, stay at a company, or ultimately decide to leave. All of these critical actions impact the bottom line to the organization.    

Please explain how Deltek has removed bias terminology from its software code

Deltek’s engineering team has removed biased terminology from our products, as well as from our documentation. The terms we focused on first that were easy to identify include blacklist, whitelist, and master/slave relationships in data architecture. We have also made some progress in removing gendered language, such as changing he and she to they in some documentation, as well as heteronormative language. We see this most commonly in pick lists that ask to identify someone as your husband or wife. The work is not done, but we are proud of how far we’ve come with this exercise!

What steps is Deltek taking to ensure biased terminology doesn’t end up in its code in the future?

What we are doing at Deltek, and what other organizations can do, is to put accountability on employees to recognize when this is happening – if you see something, say something! We also listen to feedback our customers give us and have heard their feedback on this topic. Those are both very reactive things of course, but we are also proactive. We have created guidance that identifies words that are more inclusive and also just good practice for communicating in a way that includes and respects others.

What advice would you give to other HR leaders who are looking to enhance DEI efforts within company technology? 

My simple advice is to start with what makes sense to your organization and culture. Doing nothing is worse than doing something. And one of the best places to start is by acknowledging this is not just an HR initiative. Every employee owns the success of D&I efforts, and employees want to help the organization be better. For example, removing bias terminology was an action initiated by our Engineering and Product Strategy teams at Deltek, not HR. You can solicit the voices of employees by asking for feedback in engagement surveys, focus groups, and town halls. We hear great recommendations from employees and take those opportunities to improve. 

 

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